Manager – Tech capability (Digital)

INSPIRE | EXHILARATE | DELIGHT

Chalhoub Group’s Capability Hub is our technology and innovation hub set up with the vision to unite exceptional talent to build technology and capabilities that elevate luxury experiences and define the future of luxury retail.

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and futureproofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

Lead delivery of the group’s digital commerce applications, owning sprint and Program Increment execution from planning through release. Keep commitments realistic against available capacity, and manage risks, dependencies, and release readiness across the digital release cycle.

• Lead delivery for digital commerce capability within the Omnichannel domain, managing the squad that delivers these capabilities for the group's brands.

• Deliver the committed sprint and PI scope for the capability to agreed quality, with predictable velocity and no unplanned slippage against committed dates.

• Improve release readiness and stability for the capability, reducing defects reaching production and the time taken to resolve them.

• Produce the sprint and PI plan in Confluence, documenting objectives, scope, capacity, dependencies, risks, and committed deliverables, and maintain it through the increment.

• Provide objectives, status updates, and exact man-days per item for consolidation into PI billing to the business.

• Manage delivery demand against squad capacity, ensuring commitments are realistic, and dependencies across squads are understood before work is planned.

• Facilitate agile ceremonies, track RAID items through to closure, and coordinate release readiness, cutover, and handover with engineering and business stakeholders.

• Remove impediments for the squad, and escalate risks, dependencies, and scope changes that threaten committed outcomes to the Head of Digital.

What you’ll need to succeed

• 6 to 9 years in digital commerce platforms, including leading an agile delivery squad.

• Experience delivering on SFCC, Shopify or Shopify Plus within a digital commerce environment.

• Experience running sprint and PI planning, managing squad capacity, and tracking risks, issues, and dependencies to closure.

• Experience coordinating release readiness, cutover, and handover with engineering and business stakeholders.

• Usage proficiency in Jira and Confluence or related project management tools for planning, documentation, and reporting.

• Experience providing delivery inputs for billing or cost recovery to the business.

• Certification in agile delivery, such as Scrum Master or SAFe, is nice to have.

• Preferred Profile: Retail or e-commerce domain experience. Ability to balance strategic thinking with hands-on execution and to operate effectively as a senior individual contributor. Profiles such as Digital Capability Lead, Delivery Lead, Delivery Manager, or Agile Delivery Lead in digital commerce.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.