Manufacturing Operations Supply Project Manager

Meet the Team
Join our dynamic team, where you'll work with great people from marketing, operations, supplier management, and finance to create the most efficient supply chain for the Catalyst Switching Product Families.

The organization works with Contract Manufacturers (CMs) in, Regional Operations, Marketing, GSM, and Finance teams to create a best-in-class fulfillment supply chain.
The Manufacturing Operations (PP&F) team seeks someone who is exciting and worthy of joining the best planning and fulfillment team on earth and beyond. We're going to need your help to formulate a strategy because we value your opinion and need you to lean in here!

Purpose:
The Product Supply Lead (PSL) role is a key part of the end-to-end supply chain within Cisco Global Manufacturing Operations (GMO), working closely with the Product Fulfillment Lead (PFL). The PSL collaborates with Electronics Manufacturing Services (EMS) partners, regional teams, business planning, product operations, and sales to balance supply and demand, protect customer lead times, and drive fulfillment outcomes.

Role Vision:

• Manage end-to-end supply chain activities with a focus on supply-side work such as lead-time analysis, Hotspots and Heatmap judgment, sourcing rules, and supply interlock.
• Ensure an effective materials pipeline through proper supply and demand balancing while achieving Non-Material Spend (NMS) targets including Excess & Obsolete (E&O) and mode shifts, as well as quarterly inventory commits in partnership with supply planners.
• Provide inputs to manage operations to meet customer lead time expectations and business strategy.
• Lead problem-resolution activities to ensure timely deliveries and address customer fulfillment issues.
• Contribute to key supply chain metrics including Lead Time As Scheduled (LAS), Lead Time Integrity (LTI), On-Time-to-Delivery (OTD), Aged Backlog, and Multiple Recommit (MRC).
• Responsible for KPI updates, product lead-time reporting (Heatmap / Hotspots), and analytics to drive optimal business outcomes.

Measures of Success:

• Lead Time Attainment (LTA) goal: 90%
• Lead Time As Scheduled (LAS) goal: 82%
• Lead Time Integrity (LTI) goal: 90%
• Aged Backlog goal: 1.5%
• Multiple Recommit (MRC) goal: 0.75%

Forums and Collaboration:

• Participate in monthly PSL/PFL forums per region to discuss topics such as Network Design Framework, shortage management, Clear-to-Build Partner API, and role certification.

Tools Used:

• Agile Product Lifecycle Management (PLM)
• Business Object New (GPBI)
• BT Shortage Waterfall (BTSWF)
• Cisco Commerce Workspace (CCW)
• Demantra
• Global Sourcing Workbench
• Integrated Fulfillment Workbench (IFW)
• Kinaxis
• Oracle (CG1)
• Order Scheduling Result Tool (OSR)
• Universal Fulfillment Orchestration (UFO)
• And others as defined in the Systems Glossary.

Minimum Qualifications:

• BA/BS or experience of a minimum of 10 years
• Strong analytical skills (Demand Planning, Sales & Operations Planning)
• Deep supply chain knowledge.
• Expert level with MS Office Applications (Excel, PowerPoint, Sharepoint)
• English language proficient

Preferred Qualifications:

• Knowledge of manufacturing processes and procedures
• Excellent communication and business planning skills, while being self-motivated with a focus on execution.
• Understanding of Supply Planning processes & tools
• Experience with MRP/ERP systems, including material planning-specific software such as Kinaxis or Oracle.
• Experience in materials planning, and fulfillment skills

Key Responsibilities:

• Material Shortage Gap Reduction - drives down the gap of material shortages by collaborating with cross-functional teams to identify root causes, implement corrective actions, and improve material availability for fulfillment.
• Inventory- leads Inventory Commit process across Orgs.  Provide updates in OPT on Inventory Turns, WOS, explains drivers/trends to drive action plan.
• LCA Optimization- runs LCA to determine if current supply chain is at optimum for- freight modes, network footprint, transformation costs.
• Materials Buffers-  provides analytical support to BPM in on mtls. buffer decisions, tracking and adjustments.
• FY/Quarter OPT Strategic Plans-  provides analytical support to BPM in creating and tracking OPT/BU Strategic Plans.
• Risk Buy Analytics- provides analytic support for risk buy decisions (e.g. AP Hub).
• LT Heatmap/Hotspots- develops/maintains Heatmap- performs weekly reporting of Extended LT PIDs and recovery date
• Delivery Metric Divergence Root Cause- reduces gap between LAS/LTA performance through root cause analysis and corrective action.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.