Merchant Onboarding Executive

Tabby is hiring a Merchant Onboarding Executive in Cairo, Egypt. Level rates it ; you can apply on Tabby.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Excel, Google Sheets and CRM.
Level classifies it as a mid-level role.
Level lists 44 other open roles at Tabby.
The role was posted in the last few days.

AI in this role

Resolve escalated partner issues and manage onboarding operations within SLA at Tabby.

excelgoogle-sheetscrm

customer-supportescalation-managementfintechoperationsproblem-solving

As an AM Operations Executive in the Retention team, you will resolve escalated partner issues that reach Account Management from Partner Support, owning each case through to closure accurately and within SLA. Beyond solving tickets, you will flag recurring issues and their root causes, helping keep our partners confident and active with Tabby

Key Responsibilities

What You Will Be Doing

Own escalated tickets from Partner Support end to end, from investigation to resolution and confirmation with the partner.
Resolve cases within SLA under high volume, prioritizing by urgency, partner impact and churn risk.
Handle escalated partner conversations by phone and email, de-escalating and rebuilding trust.
Work with Scoring, Risk, Product and Onboarding to remove blockers and deliver lasting solutions.
Spot partners at risk of churn or inactivity and act proactively to retain them.
Keep QA scores high, reopen rates low, and CRM and ticket records accurate.
Analyze ticket trends, flag recurring issues and contribute to better escalation workflows, templates and SOPs.

Skills, Knowledge & Expertise

You Should Get in Touch With Us If You:

Have 2–3 years of experience handling tickets or escalations, ideally in fintech, payments or e-commerce.
Hold a Bachelor's degree in business, sales, or a related field of course,
Have a track record of high accuracy (e.g., 95%+ QA score, low reopen rate) and consistently meeting SLAs.
Are fluent in written and spoken English.
Are professional and confident on calls, and able to de-escalate difficult conversations.
Are solution-oriented: you fix root causes and flag recurring issues.
Can prioritize effectively under high volume.
Preferably know Tabby's onboarding flow and internal CRM, and have worked with teams such as Scoring, Risk or Product.
Have basic reporting skills in Excel or Google Sheets.

To Be Successful in This Role, We Believe You Will Have:

Full ownership of every case through to closure.
A calm, clear head under pressure.
A detail-driven, process-minded approach.
Strong communication skills and a genuine interest in fintech and e-commerce.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals.

How we rate this

Merchant Onboarding Executive at Tabby rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Merchant Onboarding Executive is an open job at Tabby.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Cairo, Egyt.
The job was posted on October 29, 2026.
Seniority: mid.
Applications are handled by Tabby. Apply on Tabby

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportEscalation ManagementFintechOperationsProblem SolvingExcelGoogle SheetsCRM

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where escalation management was part of your work. What did you do?
Tell me about a project where fintech was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Escalation Management, Fintech, Operations, and Problem Solving. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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