Mgr, Inside Sales

POSITION SUMMARY:

The Inside Sales Manager is a senior level commercial position responsible for strategically leading the Inside Sales Team. As the team leader, the Inside Sales Manager is accountable to develop inside sales strategies and tactics to support the outside sales team and grow our customer base. The team assesses and handles inbound lead calls, makes outbound sales and customer retention calls, and gathers critical sales opportunity information to pass to the field sales team. Working closely with field sales management colleagues, the Inside Sales Manager leading the Inside Sales Representatives, will develop and implement action plans to increase the customer base, maximize sales revenue and increase market share by demonstrating commitment to surpass our customers’ expectations.

PRIMARY RESPONSIBILITIES:

• Oversee daily activities performed by the Inside Sales Team and support all escalations, driving each member toward expected weekly, monthly and quarterly goals through regular coaching and 1:1's.

• Collaborate with Marketing and Sales teams to develop and execute on quarterly call campaigns.

• Coordinates budgets, organizing and implementing sales strategies, and is responsible for achieving overall sales objectives.

• In conjunction with marketing and sales management, develop new product scripts and advanced qualifying questions for call campaigns.

• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning, to establish an approach for successful solution selling.

• Develop and publish weekly/monthly performance dashboard reports for each Inside Sales Representative utilizing data captured through CRM module activity details and call metrics.

• Prepare and present quarterly analysis to Senior Management on Inside Sales Team activities related to bookings, lead generation, meeting and quote opportunities.

• Create monthly project summary to share with stakeholders, providing project details such as project overview, starts/end dates, number of sites to call, and setting appropriate metrics to evaluate results.

• Influence internal and external stakeholders, such as members within Sales Administration Management, C-level, and Marketing, to help remove obstacles and support goal achievement of the Inside Sales Team.

QUALIFICATIONS:

• Bachelor’s degree from an accredited institution required.

• 2+ years of inside sales management experience.

• 2+ year of sales experience Computer proficient in Microsoft software applications (Word, Excel, PowerPoint) and proficiency with Sales Automation tools.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Sales coaching and strong relationship building skills.

• Possesses excellent oral communication/interpersonal skills.

• Ability to develop and grow customer relationships to secure future and recurring business.

• Must be able to drive sales growth and achieve team goals.

• Enthusiasm for working with a professional selling team.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page