Migration Approach & Dress Rehearsal Lead | S4 | Customer & Product Data Migration Team – Project Sparrow | London or Milton Keynes

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

The Customer & Product Data Migration team within Project Sparrow is looking for a Migration Approach & Dress Rehearsal Lead based out of London (Triton Square) or Milton Keynes (Unity Place). This role is an 18-month FTC/Secondment.

It’s a fast-paced and dynamic environment, providing opportunities to shape and deliver some of the most strategic priorities of the Bank, so it’s a great time to join and make a difference.

The Customer & Product Data Migration team is responsible for the safe migration of TSB customers and products onto Santander platforms, including defining and executing the end-to-end migration strategy.

As Migration Approach & Dress Rehearsal Lead, you’ll be responsible for leading both the strategic design and controlled evolution of the Customer & Product Data Migration approach and defining and leading the progressive dress rehearsal strategy.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Leading the strategic design of the migration approach including;
• Overall objectives, key results and CSFs
• Principles and guardrails
• Migration scope and segmentation
• Migration wave approach and timeline
• High-level readiness and governance framework
• Define the Detailed Dress Rehearsals blueprint, outlining the objectives, activity scope and data scope for each dress rehearsal ensuring decisions, customer outcomes, execution readiness and regulatory commitments remain aligned and evidenced

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Large scale Retail Banking migration (Required)
• Extensive relevant migration leadership experience (Required)
• Customer & Product segmentation (Required)
• Integrated testing & dress rehearsal strategy (Required)

Education

• Relevant project, resilience or testing qualifications (Required)
• Degree level education or equivalent work experience (Preferred)

Hard Skills

• Wave design (Required)
• Migration guardrails (Required)
• Runbooks (Required)
• Entry/exit criteria (Required)
• Regulatory & Part VII awareness (Required)

Soft Skills

• Senior matrix leadership across business & technology (Required)
• Executive facilitation (Required)
• Structured decision making (Required)
• Great judgement under ambiguity (Required)
• Ability to challenge incomplete evidence and drive accountable closure (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£71,862.00 - £107,794.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• £6,000 car allowance per year
• Company funded individual private medical insurance
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.