AmazonNA DSP Perf Operations Specialist, NA DSP Performance Operations
Amazon is hiring an NA DSP Perf Operations Specialist, NA DSP Performance Operations in Nashville, United States. It pays $17-$28/hr and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions investigations, data analysis and process improvement among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 21,000+ other open roles on Level.
AI in this role
Perform high-judgment investigations, data analysis, and process improvements for Amazon's Delivery Service Partner network.
The DSP Performance Ops team is seeking a talented Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.
Key job responsibilities
• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making
• Evaluates root cause and performing data analysis to identify opportunities for process improvement
• Escalates trends in issues or pain points occurring within the process
• Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity
• Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation
• Presents operational call-outs to leadership during business reviews
• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives
• Supports, mentors, and motivates team as a trusted business partner
• Monitors safety, quality, productivity, and customer expectations
• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful
• Thinks Big across the Last Mile space, delivering holistic, scalable solutions
• Operates and delivers in a fast-paced environment
A day in the life
On any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.
Basic qualifications
- Experience with Microsoft Office products and applications
- Experience using Salesforce or other CRM tools
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Preferred qualifications
- Experience with written and verbal communication and presentation
- Experience implementing process improvements
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 16.82 - 28.07 USD hourly
How we rate this
NA DSP Perf Operations Specialist, NA DSP Performance Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where investigations was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where case management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Investigations, Data Analysis, Process Improvement, and Case Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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