National Benefits Operations & Digital Solutions Senior Associate

Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center Buenos Aires and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Benefits Operations & Digital Solutions Senior Associate you will support the administration and continuous improvement of employee benefits programs within our people operations work, helping manage employee inquiries, records, compliance tasks, and digital process execution. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful stakeholder connections, mentor junior team members, and navigate ambiguity while delivering dependable work and growing your personal brand. In this role at PwC, you will contribute to benefits administration activities, interpret data to guide recommendations, and help translate business needs into practical digital solutions within our Internal Firm Services practice.

Responsibilities

- Administering employee disability and wealth protection benefits programs through accurate case handling and record maintenance
- Coordinating benefit enrollment, eligibility updates, and participant changes in HRIS platforms
- Interpreting plan provisions and policy rules to resolve benefit questions and support consistent administration
- Analyzing benefit data, usage trends, and issue patterns to inform process improvements and operational reporting
- Managing sensitive information with discretion while handling employee inquiries and escalations
- Preparing benefit communications, reference materials, and process documentation for employees and internal teams
- Reviewing transactions and submissions for completeness, accuracy, and compliance with plan requirements and legal regulations
- Supporting leave of absence, return-to-work, and disability-related workflows across benefit programs
- Identifying opportunities to streamline digital tools, automation, and document management practices
- Coordinating with internal stakeholders to address operational issues and maintain effective service delivery
- Understanding the importance of responsible Information Management, including Information Security and Data Protection
- Ensuring correct Information Security Management practices

What You Must Have

- At least a High School Diploma or the equivalent degree
- At least 2 years of experience

- Background in Automations, AI tools &/or process improvement
- Oral and written proficiency in English required

What Sets You Apart

- Experience in Power Automate, Power BI, Power Query, Microsoft Lists, Copilot, Sharepoint, Planner are a plus.

- Benefits administration and program management experience
- Handling sensitive information with discretion and confidentiality
- Interpreting data for benefits insights and recommendations
- Using HRIS tools and digital solutions in operations
- Developing benefit communication for diverse audiences
- Navigating change while managing multiple priorities
- Building client relationships and mentoring junior team members

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital status; or any other status protected by law. PwC is proud to be an inclusive organization and an equal opportunity employer.

Travel Requirements

Job Posting End Date