Night Auditor, One and Only One Za'abeel

Night Auditor, One and Only One Za'abeel
(21829)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• Ensure a smooth arrival and departure process for late-night arrivals and early morning departures.

• Conduct nightly audit procedures to verify the accuracy of guest accounts, including room charges, taxes, and other applicable fees.

• Balance and reconcile all financial transactions, including cash, credit card payments, and other forms of payment.

• Prepare and distribute daily reports, including occupancy reports, revenue summaries, and other financial statements.

• Ensure the accuracy of guest folios, billing statements, and invoices, correcting any discrepancies as necessary.

• Handle guest inquiries, requests, and complaints during the night shift, providing efficient and personalized assistance.

• Handle emergency situations, such as medical emergencies, fire alarms, or power outages, following established protocols and ensuring the safety of guests and employees.

• Monitor and manage inventory levels, such as guest supplies and amenities, during the night shift.

• Ensure that all daily arrival V.I.P. rooms, special request rooms, and long-stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate

• Actively manage and record guest preferences and communicate to relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)

• Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personally and digitally using tools such as company smartphones (e.g. GMH and WhatsApp Business).

• Ensure compliance with the LQA/Forbes Standards.

• Being brand ambassador in creating amazing experiences and everlasting memories for the guests.

• Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people what is happening in the area etc

• Maximize rooms sales and revenues through upselling and inventory initiatives.

• Minimize the risks of potential financial transaction issues, to control cashiering policies and procedures while providing ongoing coaching and training.

• Ensure that all internal and local rules, policies, and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

About You

• Bachelor's degree in hospitality management, business administration, or a related field.

• At least 1year of experience in a front office or guest services role, in a luxury hotel.

• Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels.

• Proven experience in a night audit or accounting role within the hotel industry, preferably in a luxury hotel.

• Strong mathematical and analytical skills, with attention to detail and accuracy.

• Proficiency in using hotel property management systems and other relevant software, including accounting and spreadsheet applications.

• Knowledge of accounting principles and procedures, particularly related to night audit operations.

• Proficiency in Opera PMS, ALICE, SAGA would be a plus.

• Proficiency in English (oral and written),

• Additional language would be a plus.

• Knowledge of relevant regulations and laws related to hotel operations.

• Ability to work flexible hours, including weekends and holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.