Observability Customer Success Technical Lead

Meet the Team

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world​. Our Observability Customer Success organization provides elite technical leadership to high-value clients, bridging the gap between business objectives and the power of the Splunk Observability portfolio. We are a world-class team committed to innovation and continuous professional growth. Join us to shape the future of how customers manage their application ecosystems at scale.

Your Impact

As a Observability Customer Success Technical Lead, you will define and execute the technical strategy for your customer portfolio to ensure deep operational integration of observability solutions across private, public, and hybrid cloud environments. You will drive value realization and ROI by expanding observability coverage for business-critical applications. By leading architectural health reviews and partnering with Product Management, you will resolve high-stakes technical blockers and influence the product roadmap. Your success will be measured by your ability to optimize digital experiences through anomaly detection and root-cause analysis.

Minimum Qualifications

• Experience with APM and IM (Application Performance Monitoring, Infrastructure Monitoring) and modern application architectures including Microservices, Kubernetes, and Containerization.
• Demonstrated competence in cloud-native monitoring strategies within AWS, Azure, or GCP.
• Proficiency in Unix/Linux/Windows, Shell/Python scripting, and web application architecture.
• Technical knowledge of storage area networks (SAN) and SQL-based databases.
• Experience in a consultative or technical leadership role (pre-sales or post-sales).

Preferred Qualifications

• Proven ability to lead cross-functional conversations and drive consensus among technical and non-technical stakeholders.
• Ability to translate complex technical concepts into business outcomes for IT leadership and DevOps practitioners.
• Passion for continuous learning in the fields of Observability and Security.
• Relevant professional certifications in Splunk or cloud platforms.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.