On the Road Shift Manager, Last Mile Operations

Amazon is hiring an On the Road Shift Manager, Last Mile Operations. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include team management, last mile operations and process improvement.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted within the past week.

AI in this role

Manage day-to-day delivery station operations, team performance, and last-mile logistics processes at Amazon.

team-managementlast-mile-operationsprocess-improvementsafety-compliance

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Supervisory responsibilities:
- You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
- Lead a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
- Responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
- In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today.
- Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each
- Route shipments within the AMZL coverage area.
- Support and assign job duties to process assistants.
- Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities.
- Track & monitor sorting operation and driver’s dispatch.

Job requirements:
- Continual standing and/or walking an average of 5 miles daily.
- Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.
- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Key job responsibilities
- Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals
- Support all safety programs to ensure a safe work environment for all associates and DSPs
- Proactively identify and lead process improvement initiatives and Lean tools
- Train and develop people
- Implement Continue Improvement Projects
- Build bonds between all stakeholders and peers
- Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels
- Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
- Ensure there is on-the-road capacity for deliveries including during peak business times
- Help to pilot new service types on-site, such as electric vehicles and cargo bikes
- Carry out performance reviews with DSPs

Basic qualifications

- Bachelor's degree or equivalent
- 1+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience
- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

On the Road Shift Manager, Last Mile Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

On the Road Shift Manager, Last Mile Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, NLE, Guadalupe.
The job was posted on November 3, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Team ManagementLast Mile OperationsProcess ImprovementSafety Compliance

Questions you could be asked

Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where last mile operations was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where safety compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Team Management, Last Mile Operations, Process Improvement, and Safety Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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