Operations and Service Manager

ADIB is hiring an Operations and Service Manager. Level rates it ; you can apply on ADIB.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include branch operations, cash management and team leadership.
Level classifies it as a mid-level role.
Level lists 139 other open roles at ADIB.
The role was posted within the past two weeks.

AI in this role

Oversee daily branch operations, vault controls, staff management, and drive retail banking sales and customer service excellence.

branch-operationscash-managementteam-leadershipsales-managementcustomer-service

Role: Operations and Service Manager
Location: Dubai Hills Mall Branch, Dubai

Role Purpose:

Handling the branch operations – Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.

Key Accountabilities of the role

These are the main responsibilities of this role

Responsibilities:

Cash Vault - Dual control of branch Vault
Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
Managing branch cash as per cash holding limit
Process & balance daily inward and outward clearing transactions
Reconciliation and review of errors in teller transactions
Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff
Ensure that all customers transactions as per ADIB policies and procedures
Sign on behalf of the bank as per the assigned limit
Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating
Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities
Facilitating and implementing work process improvements
Interact with customers for sale of ADIB’s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
Monitor the sales performance of CROs
Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers
Setting and monitoring sales plans for the branch and sales staff as per forecast
Coaching of all sales staff to increase sales productivity and cross selling
Monitor branch service standards for customer satisfaction
Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
Getting ad-hoc customer feedback
Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement
Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
Maintain staff morale and relationship
Observe, coach /train and counsel staff towards expected behaviors
Identify training developments needs for staff and ensure that these are met as per schedules

Specialist skills / technical knowledge required for this role:

Knowledge of products and services offered by ADIB
Knowledge of branch operations and back-office functions
Knowledge of ADIB policies and systems
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
Computer skills
Communication and presentation skills- both Written and Oral (In English)

Previous experience required (if any):

Knowledge of Retail Banking products, processes, and policies
4-5 years of banking experience (UAE banking experience preferred) or retail sales experience
Computer literacy and tech-savviness
Self-starter with excellent time-management skills
Active coach and mentor to junior employees

How we rate this

Operations and Service Manager at ADIB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Operations and Service Manager is an open job at ADIB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in United Arab Emirates.
The job was posted on October 30, 2026.
Seniority: mid.
Applications are handled by ADIB. Apply on ADIB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Branch OperationsCash ManagementTeam LeadershipSales ManagementCustomer Service

Questions you could be asked

Tell me about a project where branch operations was part of your work. What did you do?
Tell me about a project where cash management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where sales management was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Branch Operations, Cash Management, Team Leadership, Sales Management, and Customer Service. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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