Operation and Service Manager

ADIB is hiring an Operation and Service Manager. Level rates it ; you can apply on ADIB.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 126 other open roles at ADIB.
The role was posted in the last few days.

AI in this role

Role : Operation and Service Manager (UAE National)
Location : AUH Central Region

Role Purpose:

Handling the branch operations – Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.

Key Accountabilities of the role

-Cash Vault - Dual control of branch Vault.
-Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits.
-Managing branch cash as per cash holding limit.
-Process & balance daily inward and outward clearing transactions.
-Reconciliation and review of errors in teller transactions.
-Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff.
-Ensure that all customers transactions as per ADIB policies and procedures.
-Sign on behalf of the bank as per the assigned limit.
-Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating.
-Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities.
-Facilitating and implementing work process improvements.
-Interact with customers for sale of ADIB’s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards.
-Monitor the sales performance of CROs.
-Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers.
-Setting and monitoring sales plans for the branch and sales staff as per forecast.
-Coaching of all sales staff to increase sales productivity and cross selling.
-Monitor branch service standards for customer satisfaction.
-Getting ad-hoc customer feedback.
-Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement.
-Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic.
-Maintain staff morale and relationship.
-Observe, coach /train and counsel staff towards expected behaviors.
-Identify training developments needs for staff and ensure that these are met as per schedules.

Specialist Skills / Technical Knowledge Required for this role:

1.Knowledge of products and services offered by ADIB
2.Knowledge of branch operations and back office functions
3. Knowledge of ADIB policies and systems
4.Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. Computer skills
6. Communication and presentation skills- both Written and Oral (In English)

Previous experience required (if any)
1. Knowledge of Retail Banking products, processes, and policies
2. 4-5 years of banking experience (UAE banking experience preferred) or retail sales experience
3. Computer literacy and tech-savviness
4. Self-starter with excellent time-management skills
5. Active coach and mentor to junior employees

How we rate this

Operation and Service Manager at ADIB rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.