Operations & Business Support Specialist – Training Center

Job Description:

Role Summary:

Provide comprehensive support to the operational, administrative, and regulatory activities of the aeronautical training center, ensuring course delivery and customer support, while actively assisting with cost tracking, budget follow-up, and financial reporting.

Key Responsibilities:

• Operational Coordination & Course Delivery:
  • Prepare and monitor training courses in accordance with civil and military standards (EASA PART 147/66, PERAM 147/66).
  • Prepare and distribute all required course documentation to instructors and trainees.
  • Check the availability of helicopters and technical mock-ups for practical sessions, assisting with usage agreements.
  • Manage customer front-office communications and daily operational inquiries.
  • Support the Training Manager with course planning, teaching materials, and exam question bank maintenance.
• Financial & Cost Support:
  • Track and monitor course-related costs and general operational expenses.
  • Assist in budget follow-up and highlight cost variances for monthly management reviews.
  • Update reporting templates and spreadsheets to support basic profitability and margin analyses.
  • Training offers preparation (costing&pricing)
• Quality & Continuous Improvement:
  • Process customer feedback surveys and compile exam performance data.
  • Participate in internal and external audits, helping collect evidence and track derived action plans for continuous improvement.

Candidate Profile:

• Education: Bachelor's degree in Business Administration, Economics, or Engineering with an interest in business management and operations.
• Experience: 0 to 2 years of experience (internships in operations coordination, project support, or finance/controlling are highly valued).
• Skills:
  • Proficient in Microsoft Excel (formulas, pivot tables, data organization).
  • Competent in MS Office and Google Workspace.
  • Strong organizational and analytical skills, initiative, proactive problem-solving, and effective communication.
• Languages:
  • Fluent English.
  • French is an asset.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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