Technical Support Engineer

ABB is hiring a Technical Support Engineer. Level rates it ; you can apply on ABB.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a senior role.
Level lists 2,200+ other open roles at ABB.
The role was posted in the last few days.

AI in this role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

MODP&MONM LDM Taiwan

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience

The work model for the role is: hybrid

This role is contributing to the Motion Business Area in Taiwan. Main stakeholders are sales team and customer.

You will be mainly accountable for:

Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role (Mandatory)

You are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with HMI/PLC and the Automation market
Ability to demonstrate your experience in / Have established skills / advanced skills / You have 8 years of experience in servo motors
Possess an enhanced knowledge of / You are qualified in / Highly adept in Drive products
You are passionate about / you are captivated by / you are innovative around PLC programming
Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of servo motor in Automation
You are at ease communicating in English

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Technical Support Engineer at ABB rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.