AmeyOperations Manager
Amey is hiring an Operations Manager for a remote role open to applicants in United Kingdom. Level rates it ; you can apply on Amey.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting lists this role as remote.
- Tools and skills the posting cites include operations management, incident response and health and safety.
- Level lists 396 other open roles at Amey.
- The role was posted within the past two weeks.
AI in this role
Manage incident response operations and team performance for motorways and trunk roads infrastructure.
operations-managementincident-responsehealth-and-safetyleadershipperformance-management
What will the role offer?
The salary is competitive (please enquire for further details). The standard hours of work are 40 hours per week, Monday to Friday (days), with flexibility to support operational requirements. We offer a range of flexible working practices, including hybrid, part-time and flexible working patterns. With our network of offices across the UK, we are open to discussing working options that match your needs, with the flexibility to change how you work as your life evolves.What you will be doing
- Lead the day-to-day delivery of the IRT service, ensuring operational plans are clearly communicated, appropriately resourced and consistently delivered
- Ensure incidents and immediate defect-mitigation activities are managed safely and professionally, in accordance with contractual, operational and customer service requirements
- Lead the IRT team in delivering incident response and immediate defect mitigation within the required 24-hour timeframe, in accordance with contract requirements
- Maintain operational readiness across people, vehicles, plant, specialist equipment, communications and supporting resources
- Monitor and improve key performance measures, including attend-and-assess times, incident clearance, service quality, data accuracy and operational resilience
- Provide visible leadership and effective escalation support during major incidents, severe weather, network disruption and periods of increased operational demand
- Use historic delivery data, trend analysis and operational insight to support strategic decision-making, resource planning and service improvement
- Own Airwave radio compliance and ensure communication systems are used effectively and in accordance with applicable requirements
- Work with the Principal Operations Manager to develop annual business objectives, delivery plans and budgets, as required
- Plan and manage annual work schedules to ensure effective coverage, operational resilience and the efficient use of resources
- Maintain compliance with health and safety, legal, regulatory and company requirements, taking prompt action where required standards are not met
- Undertake periodic site visits and safety tours, including nights and weekends, to maintain operational assurance and provide visible leadership
- Translate client key performance indicators into clear team priorities and lead delivery against agreed performance targets
- Ensure consistent understanding and application of systems, processes and operational standards across the service
- Set clear performance objectives aligned with account priorities, company objectives and organisational values
- Promote continuous improvement by identifying opportunities to simplify processes, improve quality and increase service efficiency
- Anticipate client requirements, maintain a customer-focused culture and support consistently positive outcomes for road users
- Manage supply chain and subcontractor relationships, ensuring work is planned, coordinated and completed safely and to the required standard
- Lead and develop direct reports through effective performance management, regular communication, wellbeing support and the company performance-management process
- Maintain an effective team structure and robust controls to ensure completed work is recorded accurately and promptly
- Build constructive working relationships with National Highways Traffic Officers, inspection teams and other operational stakeholders
- Support National Highways with safety inspections of All Lane Running sections of the network, where required
- Ensure toolbox talks and safety briefings are communicated to operatives promptly, clearly and meaningfully, with appropriate records maintained
- Foster an inclusive, engaged and accountable team culture founded on fairness, learning and proportionate decision-making
We want to hear from you if you have
- Proven operational leadership experience within highways maintenance, incident response, traffic management, emergency response or a comparable safety-critical environment
- Demonstrable experience leading frontline teams within a time-sensitive, customer-focused service
- Sound knowledge of health and safety legislation, operational risk management and compliance-led service delivery
- Strong planning, resource management and performance-management capability
- The ability to make sound and proportionate decisions and provide calm, visible leadership in high-pressure or emergency situations
- Excellent communication, stakeholder-management and client-relationship skills
- Competence in using operational data and performance information to identify trends, manage risk and improve service delivery
Desirable
- SMSTS or an equivalent supervisory safety qualification
- National Highways Passport
- An incident-management qualification or substantial demonstrable incident-management experience
- Relevant traffic-management qualifications, including applicable National Highways Sector Scheme competence
- IOSH Managing Safely, NEBOSH or an equivalent health and safety qualification
- A recognised leadership or management qualification
What we can offer
Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Some of our benefits include:
- Exceptional personal development, training and progression plans
- Competitive salary and compensation
- Generous pension scheme, with extra contributions from Amey
- 24 days annual leave, plus bank holidays
- Flexible benefits scheme
- Save with Amey discounts
- Family friendly policies
- Membership of our Affinity Networks
- Two Social Impact Days each year
About Amey
Who we are: Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems. What we do: We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets. To find out more visit our website amey.co.uk/careersApplication Guidance
Diversity and Inclusion
We constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often-marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact Chantal Hayes at chantal.hayes@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.Apply today
We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. We look forward to hearing from you. Inspiring Impact Together #LI-CH01How we rate this
Operations Manager at Amey rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Classification
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Operations ManagementIncident ResponseHealth And SafetyLeadershipPerformance Management
Questions you could be asked
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where incident response was part of your work. What did you do?
- Tell me about a project where health and safety was part of your work. What did you do?
- Tell me about a project where leadership was part of your work. What did you do?
- Tell me about a project where performance management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Operations Management, Incident Response, Health And Safety, Leadership, and Performance Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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