Operations Specialist

UPS is hiring an Operations Specialist. Level rates it ; you can apply on UPS.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include customer service, research and reporting.
Level classifies it as a mid-level role.
Level lists 2,000+ other open roles at UPS.

AI in this role

This operations specialist role at UPS provides customer service, prepares reports, and identifies process improvement opportunities.

customer-serviceresearchreportingprocess-improvement

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Job Description:

This position provides customer service, conducts research, prepares reports, and identifies opportunities to improve processes. He/She provides customers with information on new products, product and service enhancements, center transfer, opener and closer processes, product-specific issues, and missed metrics to keep customers well-informed and to maintain customer satisfaction. This position performs other tasks as requested.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Operations Specialist at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Operations Specialist is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP - TOKYO (JPHGS).
The job was posted on July 22, 2026.
Seniority: mid.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceResearchReportingProcess Improvement

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where research was part of your work. What did you do?
Tell me about a project where reporting was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Research, Reporting, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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