Operations Specialist - EU Customs Brokerage, EU Global Logistics (AGL)

Amazon is hiring an Operations Specialist - EU Customs Brokerage, EU Global Logistics (AGL). Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions customs brokerage, trade compliance and logistics among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Manage customs brokerage operations and cross-border trade compliance programs for Amazon Worldwide Fulfillment.

customs-brokeragetrade-compliancelogisticsvendor-management

Does the international trade environment for e-commerce interest you?
Do you want to learn and grow with a team that delivers parcels to 190+ countries worldwide from EU?

We are the Amazon Worldwide Fulfillment (Global Logistics) team in Europe and are looking for an Operations Specialist to join our Customs Brokerage and Trade Compliance team. As part of the Worldwide Fulfillment team, your role is pivotal in pioneering new ways of thinking, designing, and delivering innovative solutions impacting customers across the world.

As an Operations Specialist in the EU Customs and Trade Compliance org, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon and external Customs Brokers. You will manage cross-border Customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

Key job responsibilities
• Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple Customs Brokers.
• Ensure Brokers perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
• Ensure that Brokers and the cross-border network is fully compliant with external and internal trade regulations and policies.
• Lead Weekly Business Reviews (WBRs) with Brokers to address day-to-day performance issues and Quarterly Business Reviews (QBR’s), involving senior management, to discuss strategic and tactical initiatives.
• Identify at-risk operations and develop/execute contingency plans to minimize service failures.
• Work closely with the internal stakeholders to troubleshoot defects and optimize processes.
• Work closely with Brokers to develop plans for Peak periods and provide on-site support where required.
• Support the operational component for new Broker onboarding and product launches that add value for customers and/or Amazon.
• Travel within the EU/UK will be required at least twice a year.

A day in the life
As an Operations Specialist in the EU Customs and Trade Compliance org, you will lead the customs brokerage operations and cross border compliance working with both internal Amazon and external Customs Brokers. You will manage cross-border Customs operations and independently lead programs to improve trade compliance in our cross-border exports network.

About the team
Amazon Worldwide Fulfillment (EU Global Logistics) team innovates, builds, and operates cross-border e-commerce shipping, fulfillment, and customs capabilities to enable global growth. The team manages Amazon’s global delivery offering across 200+ countries, serving a diverse and unique set of customer needs.

Cross-border B2C is a foundational piece of Amazon’s international consumer business, serving customers across 190+ countries. The uniqueness of this team is the impact that we create to millions of customers across 190+ countries. Not every time in one's career one would get an opportunity to serve customers across the world. EU AWF (Global Mile) Operations team has a startup culture, where we think new, own and innovate on behalf of our customers. we are never afraid of experimenting and failing fast whilst being right a lot. We want to be known as a team that is reliable, trustworthy and thinking long term for our customers and businesses.

Basic qualifications

- Bachelor's degree or equivalent, or experience in an industry role
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in e-commerce/online companies in fraud/risk control functions

Preferred qualifications

- Experience solving complex investigations or escalations
- Experience in SQL data manipulation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Operations Specialist - EU Customs Brokerage, EU Global Logistics (AGL) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Operations Specialist - EU Customs Brokerage, EU Global Logistics (AGL) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in LU, Luxembourg.
The job was posted on September 30, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customs BrokerageTrade ComplianceLogisticsVendor Management

Questions you could be asked

Tell me about a project where customs brokerage was part of your work. What did you do?
Tell me about a project where trade compliance was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customs Brokerage, Trade Compliance, Logistics, and Vendor Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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