Outsourcing Manager

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As Manager, Outsourcing, you’ll provide specialist advice and guidance on outsourcing and service provider arrangements across ANZ New Zealand. Working closely with business and risk stakeholders, you’ll help ensure arrangements are assessed, monitored and managed in line with ANZ’s policies, risk appetite and regulatory obligations.

This is a collaborative role that brings together risk expertise, sound judgement and strong relationship skills. You’ll be a trusted point of contact for your portfolio, supporting stakeholders to navigate requirements, strengthen controls and make well-informed risk decisions.

Role Type: Permanent
Role Location: Wellington or Auckland
Work Hours: Standard, 37.5 hours per week

Ka aha tō rā e kite ai? - What will your day look like?

You will be responsible for:

• Providing practical outsourcing and service provider risk advice to business and risk stakeholders
• Assessing, monitoring and reporting on arrangements in line with ANZ’s risk appetite and policy requirements
• Supporting outsourcing assessments, policy exceptions, risk acceptances and issue remediation
• Delivering targeted reviews and identifying opportunities to strengthen controls and compliance
• Providing insights on outsourcing risks, incidents and regulatory requirements
• Supporting annual planning, risk certification, attestations and related reporting
• Building stakeholder capability through guidance, training and practical toolkits
• Contributing to a connected, supportive team culture and sharing ideas that improve the way we work

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring:

• Experience in operational, compliance, outsourcing or third-party risk management
• An understanding of risk management frameworks, controls and policy requirements
• Strong analytical and problem-solving skills, with the judgement to work through complex or competing issues
• Clear and considered communication skills, including the ability to build trusted relationships and influence stakeholders
• A proactive and organised approach, with the ability to manage priorities and follow issues through to resolution
• Confidence working independently while contributing openly and collaboratively across a wider team
• Curiosity and a commitment to continuous learning and improvement

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? – So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 126630.

Te Rā Ōtinga – Job Posting End Date

Monday 16 November at 11.59pm (NZ)