Partner Account Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Partner Account Manager, you will be responsible for building a long term, deep, and mutually-beneficial relationship with Klaviyo’s marketing agency and systems integrator partners. You will leverage strong consultative skills to understand your partners’ business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow.

In this role you are responsible for managing relationships with Klaviyo partners, articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) to/from your partners, driving co-marketing alongside the ecosystem marketing team, acting as a thought leader in our space, and coaching your partners on how to grow their business, including their profitability, with Klaviyo.

How you'll make a difference:

• Become a trusted advisor to the ~30 partner relationships you manage with key leaders & decision makers at these orgs + build relationships with those managing front line teams working with Klaviyo.
• Develop technical knowledge of the Klaviyo product and understand how your partners can take advance use cases to market
• Build and manage a lead referral pipeline with your partner portfolio.
• Work to understand a partner’s organization structure and business goals.
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo.
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business.
• Be comfortable operating with and exceeding revenue-focused goals.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.
• Drive co-marketing with our partners.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Travel: up to 25%, to meet and develop relationships with our agency partners / events.

Who you are:

• Are adept at influencing and relationship building.
• Have partnerships, sales, or account management experience.
• Have largely worked on accounts in the Enterprise ($30M-$500M+ GMV) customer segment and can thoughtfully reference those experiences and relationships.
• Learning about a new product offering excites you!
• Comfortable presenting product led discussions and demo’ing the Klaviyo product to your partner network.
• Are thoughtful, engaging, and energetic.
• Obsessed with understanding your customer or partner.
• Comfortable operating independently.
• Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry.
• Proactively solicit and act on feedback from your customers, partners, and peers.
• Are excited to be a part of and have an impact on a rapidly-growing, profitable startup.
• Have a positive outlook and excellent written and verbal communication skills.
• Have 4-5 years of SaaS account management, channel and/or sales experience.
• Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo’s platform.
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.