Partner Support Team Leader

Tabby is hiring a Partner Support Team Leader in Riyadh, Saudi Arabia. Level rates it ; you can apply on Tabby.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions team leadership, coaching and quality assurance among its tools and skills.
Level classes it as a lead role.
Tabby has 51 other open roles on Level.
Posted within the past two weeks.

AI in this role

Partner support team leader managing performance, QA reviews, and process workflows.

team-leadershipcoachingquality-assuranceprocess-improvementstakeholder-management

Tabby is seeking a Partner Support Team Leader who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.

This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.

Key Responsibilities

Team Leadership & Coaching

Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).
Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.
Create and maintain development plans to grow skills and retain top performers.
Operational Delivery
- Manage daily workflows, escalations, and partner deliverables across multiple support channels.
- Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).
- Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.
Quality & Process Management
- Participate in QA monitoring and ensure action plans are executed.
- Champion the side-ticket and escalation framework to maintain efficiency and traceability.
- Keep the team updated on product/process changes and industry trends.
- Identify opportunities for automation and workflow improvement to enhance partner experience.
Stakeholder & Business Alignment
- Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.
- Support delivery of business targets through reporting, root-cause analysis, and solution proposals.
- Escalate high-impact issues to senior management with clear data and recommendations.

How we rate this

Partner Support Team Leader at Tabby rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Partner Support Team Leader is an open job at Tabby.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Riyadh, Saudi Arabia.
The job was posted on October 26, 2026.
Seniority: lead.
Applications are handled by Tabby. Apply on Tabby

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Team LeadershipCoachingQuality AssuranceProcess ImprovementStakeholder Management

Questions you could be asked

Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where coaching was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Team Leadership, Coaching, Quality Assurance, Process Improvement, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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