People Administrator - Colleague Helpline

Morrisons is hiring a People Administrator - Colleague Helpline. Level rates it ; you can apply on Level.

AI in this role

Are you passionate about helping others and have experience in HR or contact centre environments? Do you have a knack for solving problems and providing clear guidance? If so, we want you on our team! We are a dedicated friendly and helpful HR telephone support team, we assist colleagues and line managers with queries around HR policies, processes, and pay. This is an exciting opportunity to be part of a growing team that will evolve as we develop our systems. Key Responsibilities:

Provide expert advice and support to help colleagues with all their HR queries (e.g. policies, pay, benefits)
Offer prompt and accurate responses to queries, aiming for first-time resolution
Maintain confidentiality and ensure compliance with GDPR
Guide, coach and support line managers with more complex queries (e.g. complaints, grievances, etc.) escalating where necessary.
Collaborate with shared services teams to manage queries from start to finish.

What to Expect: Phone Line Focused: The role will start as phone line-based support but will evolve to include chat and helpdesk support. Working Hours: You’ll work across shifts from 7.30am to 5.30pm, Monday to Friday and 9.00am to 5.00pm Saturday and Sunday including Bank Holidays, for a total of 37.5 hours per week Working arrangements: Bradford Head Office, West Yorkshire 5 days per week What We’re Looking For:

Experience working on a helpline or in a contact centre
Knowledge of HR policies and processes
Experience using People systems and data
Familiarity with helpdesk tools, even if not specific to our systems.
Strong communication skills, with the ability to provide clear, actionable guidance.
Detail-oriented, with the ability to manage multiple queries and meet deadlines in a fast-paced environment.

Why Join Us? At Morrisons, we’re committed to creating a workplace where everyone feels valued. As an HR Administrator, you’ll play a crucial role in supporting our colleagues across the business, ensuring they have the help they need to thrive. If you’re ready to make a difference and join a team that values your expertise, apply today! We're Foodmakers and Shopkeepers, and together, we make Morrisons. We’re the only UK retailer with our own manufacturing business spread across 18 sites, not to mention nearly 500 stores, so we’ve got plenty of opportunities for you to play your part. Whether you want to make the freshest food, sell it, or join us in our head office, we’d love to meet you… We value your hard work and commitment, and in return, we provide:

Generous holiday entitlement
15% discount in our supermarkets and convenience stores from the day you join us
Additional 10% discount card for a friend or family member
Genuine career progression and development opportunities - read more about our Leadership School here
Subsidised staff canteen
Free parking
Competitive pension and life assurance
Healthcare / Wellbeing benefits including Aviva Digital GP
'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
Optional payroll charity donations
A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

How we rate this

People Administrator - Colleague Helpline at Morrisons rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.