Senior Cargo Compliance Support Center Agent, Ahmedabad (India)

Description

Qatar Airways is recruiting for the role of Senior Cargo Compliance Support Center Agent based at our Combined Delivery Centre (CDC) in Ahmedabad, Gujarat (India).

The position conducts day-to-day review, remediation, documentation and escalation of cargo compliance cases relating to sanctions screening, restricted-party screening, export control indicators, restricted commodities and dual-use goods across the cargo network. The role reviews shipment data, parties, routing, destinations, commodity descriptions, supporting documents and end-use or end-user indicators; records case decisions; and escalates potential compliance concerns through the approved reporting line.

Responsibilities:

• Review shipment parties, AWB data, routing, origin, destination, consignee, shipper, agent and other shipment details for compliance risk indicators.

   

• Perform sanctions, restricted-party and export control screening remediation for assigned cargo shipments, alerts and operational queries.

   

• Assess commodity descriptions for possible dual-use, military or strategic goods, restricted commodities, controlled technology and destination-based control concerns.

• Validate permits, licenses, end-user statements, shipper declarations, invoices, packing lists and other compliance evidence where applicable.

   

• Record screening outcomes, decision rationale, case notes, evidence and closure details accurately in approved systems or trackers.

   

• Escalate potential true matches, high-risk shipments, unclear commodity descriptions, documentation gaps, end-use concerns and legally sensitive cases through to the approved escalation channels.

   

• Support handover preparation, pending-case tracking, backlog monitoring, service-level follow-up and recurring-error reporting.

   

• Follow up with stations, cargo operations, commercial teams, product teams, GHAs and other stakeholders to obtain missing information or clarify shipment details.

• Identify recurring issues, process gaps, system limitations and training needs, and provide feedback through the approved reporting line.

   

• Complete assigned compliance reviews and documentation validations accurately and within required service levels.

   

• Maintain complete audit trails, evidence, case notes, decision rationale and handover documentation for assigned cases.

   

• Apply approved procedures, escalation matrices, maker-checker controls and case-closure criteria consistently, without making decisions outside delegated authority.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualification

• High School / Diploma or Equivalent with minimum 2 years of job-related experience or Bachelor’s Degree or Equivalent with minimum 1 year of job-related experience.

Job Specific skills

• Knowledge of cargo or airport operations, logistics, compliance support, sanctions screening or trade compliance is preferred.

   

• Experience in a 24/7 operational, shared service, network-support or cargo operations environment is preferred.

   

• Knowledge of sanctions screening, restricted-party screening, export controls, dual-use goods and trade compliance concepts.

   

• Understanding of air cargo operations, AWB data, shipment routing, documentation flows and station-support processes.

   

• Ability to review documents, validate data, handle operational queries and maintain accurate case notes and audit evidence.

   

• Strong written and spoken English, attention to detail and professional stakeholder communication.

   

• Good computer skills, including Microsoft Office.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.