Delivery Hero (talabat)Personal Shopper Lead - instashop
Delivery Hero (talabat) is hiring a Personal Shopper Lead - instashop in Cairo, Egypt. Level rates it ; you can apply on Delivery Hero (talabat).
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions Excel, Power BI and SQL among its tools and skills.
- Level classes it as a lead role.
- Delivery Hero (talabat) has 904 other open roles on Level.
AI in this role
Lead the personal shopper network operations, driving KPIs, workforce planning, and continuous improvement.
- Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high performance, and achievement of operational objectives across all retail partners.
- Own the overall operational performance of the Personal Shopper network by driving key KPIs including productivity, preparation time, order accuracy, substitutions, cancellations, service levels, and customer satisfaction.
- Develop and execute strategic initiatives to support business growth, increase order capacity, improve operational efficiency, and enhance the overall customer experience.
- Partner with Commercial and Retail Partner teams to strengthen relationships with key accounts, support business expansion, resolve escalations, and ensure operational readiness for new launches and growth opportunities.
- Analyze operational and business performance, identify trends and opportunities, and translate insights into action plans that improve efficiency, quality, and profitability.
- Lead workforce planning, capacity planning, and resource optimization to ensure the organization is prepared to meet current and future business demand.
- Drive continuous improvement initiatives by redesigning operational processes, introducing best practices, and leveraging data to improve service quality and operational excellence.
- Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training, Product, and Commercial teams to deliver seamless execution and achieve company objectives.
- Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.
- 6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at least 2 years in a leadership role.
- Proven experience managing managers or multi-site operations.
- Strong analytical skills with the ability to translate data into business decisions.
- Excellent stakeholder management and communication skills.
- Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.
- Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.
How we rate this
Personal Shopper Lead - instashop at Delivery Hero (talabat) rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where workforce planning was part of your work. What did you do?
- Tell me about a project where logistics was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Operations Management, Team Leadership, Workforce Planning, Logistics, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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