AmazonPharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care
Amazon is hiring a Pharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care. It pays $120k-$162k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- Pay on this posting starts 20% higher than the typical customer service posting on Level.
- The posting mentions pharmacy management, team leadership and compliance among its tools and skills.
- Amazon has 21,000+ other open roles on Level.
- Posted within the past two weeks.
AI in this role
Manage a team of pharmacists and technicians while ensuring regulatory compliance and operational efficiency at Amazon Pharmacy.
#everydaybetter
** Applicants must possess state-specific license requirements based on their location: residents of Idaho must hold a valid ID license, residents of Arizona must hold a valid AZ license, residents of New Hampshire must hold a valid NH license, and residents of Massachusetts must possess both NH and MA licenses.
Key job responsibilities
● Management and oversight of a team of pharmacists and/or technicians
● Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC)
● Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions. Answer questions, provide guidance where necessary surrounding department processes
● Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations. Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs).
● Responsible for the training and development of the team
● Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency
● Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary
● Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation.
● Work hands-on in production environment to complete operational tasks and escalations that require leadership.
● Ensure timecard accuracy for team prior to payroll being completed
● Preform other duties as assigned by manager
Basic qualifications
- Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
- Can Active and unrestricted Pharmacist License in all states requiring Non-resident PIC
- Experience with performance metrics, process improvement and Lean techniques
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree in PharmD, or Doctor of Pharmacy
- Active and unrestricted Pharmacist License in domicile state
- Willingness to obtain an Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states which require a Non-resident pharmacist license within the first 6 months in role. PIC will assign the 8 state licenses based on what is currently needed for redundancy purposes.
Preferred qualifications
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
- Prior management experience leading a team
- Flexibility to work weekends and/or evenings with occasional extra time as required
- Ability to work in a highly ambiguous and rapidly changing environment
- Strong problem solver and drive to find a resolution to known problems
- Requires a high level of Bias for Action
- Ability to collaborate and work well with leaders and peers at various levels within the organization
- Understanding of Lean Methodologies
- Previous experience with pharmacy automation
- Familiarity with Warehouse Management Systems (WMS)
- Ability to speak to performance metrics (how, when, who)
- Strong commitment to employee development Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Arizona - 120,000.00 - 162,400.00 USD annually
USA, MA, Massachusetts - 120,000.00 - 162,400.00 USD annually
USA, NH, New Hampshire - 120,000.00 - 162,400.00 USD annually
How we rate this
Pharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- This job starts at
- $120k
- Typical customer service job
- $100k
This posting starts 20% above the typical customer service job. See customer service jobs
Questions you could be asked
- Tell me about a project where pharmacy management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where quality improvement was part of your work. What did you do?
- Tell me about a project where healthcare operations was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Pharmacy Management, Team Leadership, Compliance, Quality Improvement, and Healthcare Operations. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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