Physical SOC Analyst, AWS Security, AWS Security

Amazon is hiring a Physical SOC Analyst, AWS Security, AWS Security in Melbourne, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this cybersecurity role is Little AI ●○○○: aI is not part of the work.
The posting mentions security operations, incident response and physical security among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Physical Security Operations Centre Analyst responsible for monitoring and responding to security events for critical cloud infrastructure.

security-operationsincident-responsephysical-securityaccess-control

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance, with the ability to successfully complete an Organisational Suitability Assessment. For more information visit www.agsva.gov.au.

G’day! You’ve found an opportunity that could define your next chapter.

The Mission — Why This Program, Why Now?
You’re joining at the defining moment of one of the most significant technology programs Australia has ever undertaken.

The architectural decisions being made now — how we structure networking, implement security controls, and automate at scale — will shape how Australia’s national security community operates for the next decade. You won’t be inheriting someone else’s design choices. You’ll be making them.

Your Role — The Guardian of AWS Physical Infrastructure

Imagine being the first line of defence for some of the most critical cloud infrastructure on the planet. As an AWS Incident Response Team (IRT) Analyst within the Physical Security Operations Centre (PSOC), you’ll be the vigilant eyes and decisive mind protecting the physical backbone of services that hundreds of thousands of businesses across 190 countries depend on every single day.

This isn’t passive monitoring — this is active, intelligent security operations where your judgment directly safeguards national security assets. You’ll respond to physical security events in real time, coordinate contracted guard forces, administer access control systems, and gather intelligence that keeps our people, operations, and infrastructure safe across the region.

Every shift brings new challenges. Every decision you make matters. And every improvement you identify raises the security bar for an organisation that refuses to stand still.

Why This Team, Why Now?
You’re joining a developing team of physical security professionals who are building something extraordinary. The PSOC is where operational excellence meets national purpose — where your customer service instincts, your communication skills, and your security expertise converge to protect what matters most. Whether your background is in security operations centres, dispatch, military, or law enforcement, your experience has prepared you for this moment.
This is where careers accelerate, where diverse paths are celebrated, and where the appetite to continuously improve isn’t just welcomed — it’s essential.

Benefits
Learning & Development
AWS training and certification support, access to internal learning platforms.
Health, Income Protection & Life Cover
Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you.
Military Differential Pay
Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.
Employee Assistance Program
Free, confidential support 24 hours a day, 7 days a week for you and your family — mental health, financial coaching, legal questions, and everyday life events.
Family-Building Benefit
Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.
Amazon Extras & Employee Discount
Cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.

Key job responsibilities
You’ll be the operational heartbeat of the AWS Physical Security Operations Centre — the person who turns protocols into protection and intelligence into action.

Protecting Critical Infrastructure in Real Time
Your core mission is incident response. When physical security events threaten AWS infrastructure, associates, or operations, you’re the one who assesses, escalates, and resolves. You’ll monitor physical access control systems with precision, administer access permissions, and ensure only authorised personnel move through our most sensitive spaces.

The Security Ecosystem
You’ll oversee contracted guard forces across the region, ensuring they operate to AWS standards. Your intelligence gathering will feed directly into program-wide notifications that keep teams informed and prepared. When something changes in the threat landscape, you’ll be the one connecting the dots and distributing critical information.

Building the Playbook
You won’t just follow Standard Operating Procedures — you’ll develop them. Your frontline experience will shape how the PSOC operates, creating frameworks that future team members will rely on to protect AWS assets.

Keeping Operations Moving
From triaging trouble tickets to managing internal and external communications, you’ll be the connective tissue between security operations and the broader AWS organisation. You’ll handle incoming queries with professionalism, provide technical support to internal stakeholders, and ensure nothing falls through the cracks.

Every interaction is an opportunity to demonstrate the customer obsession that defines Amazon — and every process you improve raises the bar for the entire program.

At a Glance — Core Responsibilities
• Develop and maintain Standard Operating Procedures (SOPs)
• Physical access control administration
• Monitor physical security systems
• Monitor and coordinate a contracted guard force
• Incident response — assess, escalate, and resolve physical security events
• Intelligence gathering and distributing program-wide notifications
• Manage internal and external email and phone communications
• Triage trouble tickets and handle incoming queries
• Provide technical support to internal stakeholders

A day in the life
Your day begins with a handover that immediately puts you in the picture — active incidents, ongoing monitoring priorities, and intelligence updates from the previous shift. You settle into the PSOC knowing that today, like every day, your vigilance protects critical national infrastructure.

Morning: Eyes On, Systems Active
You scan physical access control systems, reviewing overnight access logs and flagging anomalies. A contractor’s badge triggers an alert — you verify credentials, cross-reference the access request, and resolve it within minutes. Seamless. You check in with the contracted guard force at multiple sites, confirming shift coverage and addressing a scheduling gap before it becomes a vulnerability.

Midday: Intelligence and Communication
An intelligence report lands requiring your analysis. You assess the relevance to AWS operations, draft a program-wide notification, and distribute it to stakeholders who need to act. Between intelligence tasks, you’re managing the inbox — responding to access requests, fielding queries from internal teams, and updating trouble tickets with precision.

Afternoon: Incident Response in Action
An alarm triggers. Your training kicks in — you follow established procedures, coordinate with on-site security, gather information rapidly, and document everything in real time. The incident resolves cleanly because you were prepared, decisive, and thorough. You update the incident report and identify a process improvement that could shave minutes off future response times.

End of Shift: Raising the Bar
Before handover, you draft a recommendation for a new SOP based on today’s observations. You brief the incoming team with clarity and confidence, knowing that your contributions today made the operation stronger than yesterday.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Experience in physical security best practices including application of physical security systems, investigation techniques, management of contract security guards and incident management
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- 3+ years experience in Physical Security Operation Centre monitoring and response.

Preferred qualifications

- Experience with physical security control and surveillance systems
- Certificate III in Security Operations or equivalent

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Physical SOC Analyst, AWS Security, AWS Security at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Physical SOC Analyst, AWS Security, AWS Security is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, VIC, Melbourne.
The job was posted on September 7, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Security OperationsIncident ResponsePhysical SecurityAccess Control

Also common in cybersecurity jobs at this level

Python Azure Google Cloud Kubernetes Terraform Java

Pay

Typical cybersecurity job: $160k

This posting doesn't list pay. Use the typical cybersecurity figure when pay comes up. See cybersecurity jobs

Questions you could be asked

Tell me about a project where security operations was part of your work. What did you do?
Tell me about a project where incident response was part of your work. What did you do?
Tell me about a project where physical security was part of your work. What did you do?
Tell me about a project where access control was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Security Operations, Incident Response, Physical Security, and Access Control. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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