Planner, Conferences Premium Customer Service

Gartner Conferences delivers world-class experiences that help executives and business leaders solve their most critical priorities. The Customer Excellence team plays a vital role in ensuring a seamless experience for Gartner associates, clients, and conference attendees throughout the conference lifecycle.

What You Will Do:
Customer Service & Support
• Serve as a first point of contact for Premium Customer Service inquiries and conference-related support requests via phone, email, or chat.
• Provide timely, professional, and solution-oriented support while helping maintain established service-level commitments.
• Partner with internal stakeholders to facilitate resolution of escalated attendee and associate inquiries.
• Deliver a high-touch customer experience aligned with Gartner's commitment to service excellence.

Conference Operations & Registration Management
• Manage registration lists including coordination of outstanding requests related to CIO Forums and Substitutions.
• Assist with conference-related operational activities to ensure attendee records are accurate and complete.
• Lead the Conference Live Chat program at designated conferences ensuring expected service levels.

Cross-Functional Conference Support
• Develop working knowledge across Conference Business Operations and Global Conferences attendee support functions, providing operational coverage and support.
• Partner with global teams to ensure a consistent attendee experience across conferences and regions.
• Support onsite as needed at Global Conferences.

Process Excellence & Continuous Improvement
• Maintain and update operational playbooks, process documentation, and knowledge resources.
• Identify process gaps and opportunities for efficiency.
• Participate in projects and initiatives with the Process Excellence team.
• Recommend and implement improvements that enhance customer experience and operational performance.

Team & Organizational Engagement
• Attend team meetings, training sessions, and cross-functional forums.
• Support onboarding and knowledge transfer activities.
• Build trusted partnerships across Registration, Strategic Partnerships, Content and Housing teams.

What You Will Need
• Bachelor's degree, preferred
• 2+ years of customer service experience and/or events experience
• Experience in customer service, conference operations, event management, registrations, or business operations
• Strong organizational, communication, and problem-solving skills
• Ability to work effectively across global teams and stakeholder groups
• Commitment to delivering exceptional customer experiences
• Ability to travel as needed, up to 50% domestically & globally

#LI-hybrid

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

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