Platform Engineer, Workplace Engineering

Modular is hiring a Platform Engineer, Workplace Engineering for a remote role open to applicants in United States. It pays $148k-$270k a year and Level rates it ; you can apply on Modular.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
This is listed as a remote role.
The posting mentions Okta, Serval and it support among its tools and skills.
Modular has 18 other open roles on Level.
Posted within the past two weeks.

AI in this role

Own and expand an AI-powered help desk agent and manage workplace engineering infrastructure and IT systems.

oktaserval

it-supportworkflow-automationidentity-managementhelp-desk

About Modular

At Modular, a Qualcomm company, we’re on a mission to revolutionize AI infrastructure by systematically rebuilding the AI software stack from the ground up. Our team, made up of industry leaders and experts, is building cutting-edge, modular infrastructure that simplifies AI development and deployment. By rethinking the complexities of AI systems, we’re empowering everyone to unlock AI’s full potential and tackle some of the world’s most pressing challenges.
If you’re passionate about shaping the future of AI and creating tools that make a real difference in people’s lives, we want you on our team. You can read about our culture and careers to understand how we work and what we value.

About the role:

Modular's Workplace Engineering team owns Security, IT, and AI Enablement: the systems and practices that let everyone at Modular do their best work safely. This role anchors the IT pillar. You'll own the systems that make people productive from day one and keep them productive. That includes identity and access through Okta, onboarding and offboarding, our SaaS application portfolio, and the AI-powered help desk agent that handles most employee requests.
The work is split roughly evenly between operating and building. Half the time you're hands-on, taking the escalations our help desk agent can't resolve and keeping access and onboarding running smoothly. The other half you're making that work disappear. You'll build Serval workflows, Okta automation, and integrations so the same issue doesn't come back.
You will be responsible for owning the IT roadmap for your areas, make tooling and architecture decisions, set standards others build on, and help level up the team. Candidates who are ready to grow into that scope are encouraged to apply.
LOCATION: Candidates based in San Francisco Bay Area are welcome to apply. This role requires to be in-person at our Los Altos, CA office atleast 2 days/week. Onboarding for new hires is conducted in-person in our Los Altos, CA office.

What you will do:

Own and expand our Serval-powered help desk agent. You'll design workflows, grow its knowledge base and integrations, tune escalation routing, and measurably improve resolution and deflection rates.
Serve as the escalation point for tickets the agent can't resolve. Find the root cause and turn recurring issues into automation, self-service, or documentation.
Own onboarding and offboarding end to end, so new hires are fully productive on day one and departing employees are deprovisioned promptly and completely. Automate the path from Okta to downstream apps.
Administer Okta as Modular's identity backbone: SSO and SCIM provisioning, lifecycle management, group rules, authentication and device assurance policies, and access reviews in partnership with Security.
Help manage Modular's SaaS application portfolio. That covers app administration, license management and true-ups, vendor relationships, and renewal decisions, with a focus on cost, usage, and keeping access consistent through Okta.
Write and maintain the runbooks, documentation, and knowledge articles that keep IT operations and the help desk agent accurate.
Partner with Security and AI Enablement so that identity, endpoint, and support systems share controls rather than duplicating them.

What you bring to the table:

Experience and interest in owning with AI-driven frameworks, applied to IT:
- onboarding and offboarding or identity lifecycle processes
- making them faster and more reliable through automation
Fullstack developer background
- Proficient in modern programming language
- Understanding of modern distributed systems
- Proficiency in scripting and automation (Python, Bash, or similar)
- Comfort working with REST APIs to connect SaaS systems
IT engineering, systems engineering, or corporate IT, ideally at a fast-growing tech company.
Okta administration experience, including lifecycle management, SCIM provisioning, policy design, and integrating new applications.
Experience running or significantly improving a help desk or service management function.
Experience administering a SaaS portfolio, including licensing, renewals, and vendor management, and making data-driven decisions about what to keep, consolidate, or cut.
Sound judgment balancing security and user experience. You make the secure path the easy path.
Strong written communication. You document what you build and can explain technical tradeoffs to non-technical colleagues.
Strongly identifies with our core company cultural values.

Helpful but not required:

Experience with Serval or another AI-driven service desk platform.
Experience with Okta Workflows, or managing identity configuration as code (e.g., Terraform).
Familiarity with MDM platforms and endpoint management, enough to troubleshoot escalations that involve devices.
Familiarity with SOC 2 or similar compliance frameworks and producing audit evidence.
Experience with IT integration during a merger or acquisition.
Background supporting a developer-heavy engineering organization.

What Modular brings to the table:

Amazing Team. We are a progressive and agile team with some of the industry’s best engineering and product leaders.
World-class Benefits. In order to attract the best, we need to offer the best. Your benefits package may include comprehensive healthcare coverage, retirement and savings programs, employee stock purchase opportunities, paid time off, wellbeing resources, family support programs, and learning and development opportunities. Please note that specific benefit packages may vary based on your location, you can read more about benefits offered by Qualcomm here.
Competitive Compensation. We offer very strong compensation packages, including RSU grants. We want people to be focused on their best work and believe in tailoring compensation plans to meet the needs of our workforce.
Team Building Events. We organize regular team onsites and local meetups in Los Altos, CA as well as different cities. Traveling 2-4 times a year is expected for all roles.

Working at Modular will enable you to grow quickly as you work alongside incredibly motivated and talented people who have high standards, possess a growth mindset, and a purpose to truly change the world. The estimated base salary range for this role to be performed in the US, regardless of the state, is $148,000 - $270,000 USD.
The salary for the successful applicant will depend on a variety of permissible, non-discriminatory job-related factors, which include but are not limited to education, training, work experience, business needs, or market demands. This range may be modified in the future. The total compensation for a candidate will also include annual target bonus, equity, and benefits, with equity making up a significant portion of your total compensation.For candidates who fall outside of the listed requirements, we nevertheless encourage you to apply as we may have upcoming openings that are lower/higher level than the ones advertised.

How we rate this

Platform Engineer, Workplace Engineering at Modular rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Platform Engineer, Workplace Engineering is an open job at Modular.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $148k-$270k a year.
The role is based in Los Altos, United States and is marked remote.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Modular. Apply on Modular

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportWorkflow AutomationIdentity ManagementHelp DeskOktaServal

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where workflow automation was part of your work. What did you do?
Tell me about a project where identity management was part of your work. What did you do?
Tell me about a project where help desk was part of your work. What did you do?
Walk me through how you've used Okta in your day-to-day work.

Adapt your resume

List these exact terms on your resume: It Support, Workflow Automation, Identity Management, Help Desk, and Okta. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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