Platform Technical Support Specialist

Platform Technical Support Specialist at Lyra Health scores 10 out of 100 on AI centrality, which makes it a Level 1 role on this board.

Remote (United States)midFull-time$68k-$94k

AI in this role

Provide technical support for a healthcare platform that uses AI technology in its broader product offerings.

customer-supporttechnical-troubleshootingcommunication

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:

We’re looking for an exceptional Technical Support Specialist to join our team. We care deeply about making a difference in people’s lives and hope you do, too! We are looking for an individual who enjoys digging into technical issues, communicating and teaching others about tech-related processes, and learning on a daily basis.

Note: This role will be responsible for supporting our West Coast provider and client operational hours. Candidates located in PST are preferred.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer SupportTechnical TroubleshootingCommunication

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where technical troubleshooting was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

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List these exact terms on your resume: Customer Support, Technical Troubleshooting, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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