Principal Product Manager - Technical, External Services, AWS, GenAIUX

Amazon is hiring a Principal Product Manager - Technical, External Services, AWS, GenAIUX in Seattle, United States. It pays $181k-$245k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Works on AI ●●●○ is how Level rates this AI product manager role: the daily work is on AI products, without building the model.
The listed pay starts close to the typical AI product manager posting on Level.
Tools and skills the posting cites include LangChain, Bedrock and SageMaker.
Level classifies it as a lead role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Define persona strategy and application frameworks for AWS GenAI-powered customer applications and user experiences.

LangChainBedrockSageMakerAWS

prompt-engineeringproduct-managementgenerative-aiux-strategyuser-experience

The AWS CX GenAIUX team is building intelligent, personalized experiences that meet users where they are. We believe that different personas—builders, operators, decision-makers, learners—deserve purpose-built GenAI applications tailored to their workflows, mental models, and goals. We are a fast-moving team that values customer obsession, bias for action, and thinking big. We believe that our customers need not to learn AWS, rather we should learn customer’s and enable them to build on AWS wherever and however they prefer. We follow their intent and help them build.
Our team sits at the intersection of Artificial Intelligence and User Experience — Our vision is to cater to the need of every personality of the customers, define the future of persona driven applications and democratizing innovation for all customers on earth. We believe that different personas — builders, operators, decision-makers, and learners — deserve purpose-built GenAI applications tailored to their workflows, mental models, and goals. We measure success trust earned, adoption of applications and enhancing the AWS adoption.

We're building the future of how people and AI work together on cloud infrastructure, and this role is central to that vision.
ABOUT THE ROLE

Model a "builder PM" culture where hands-on experimentation is the norm, not the exception.
We are seeking a Principal Product Manager - Technical to define the ever-evolving persona strategy for AWS's GenAI-powered customer applications, establish the application frameworks that translate persona insights into a portfolio of applications, and drive flywheel for success of our customers at AWS.
This requires a person who can drive a vision with conviction, remain stub-born on the vision yet flexible on the journey. This is a usability problem as much as a technology problem. The challenge is envisioning product for differentiated experiences where each customer intuitively understands the GenAI applications to leverage, trusts them enough to integrate into their life, delegate progressively complex work, and feels in control throughout. You will define how different customer personas experience trust, autonomy, and transparency differently — and translate that into distinct product experiences.
organization-level alignment on what we build, for whom, and why.

This is not a "strategy-only" role. In the era of Generative AI, the most impactful product leaders are hands-on builders who prototype before they prescribe, validate with working artifacts before writing documents, and earn engineering credibility by building alongside their teams. We expect you to be fluent in the tools and technologies you're shaping — capable of prompting, prototyping, and evaluating GenAI systems firsthand (a hands-on builder).

This is a high-ambiguity, high-impact opportunity to make a difference in AWS customer’s life with technology revolution. The problem space is largely undefined: we do not yet have a systematic understanding of how millions of AWS users (both tech and non-tech), e.g. from junior developers to C-suite executives should experience AI-native workflows differently. You will define the strategy, build the mechanisms, set the direction that an experienced engineering team executes against, and personally validate critical bets through hands-on prototyping. You will operate with significant independence, and influencing leadership, roadmap decisions across AWS CX with laser focus on Customers.

Key job responsibilities
KEY RESPONSIBILITIES

Persona Strategy & Frameworks (Org-Level)
• Define and own the persona strategy for AWS GenAI experiences — establishing a scalable, data-driven framework that the broader organization uses to segment, prioritize, and serve differentiated customer cohorts
• Set the methodology for persona research (qualitative and quantitative), and direct L5/L6 PMs, UX researchers, and data scientists who execute against it
• Establish a living persona framework that becomes an organizational asset — referenced in OP1/OP2 planning, used by engineering to make architecture decisions, and adopted by adjacent AWS teams
Portfolio Strategy & Application Definition
• Translate persona insights into a portfolio of GenAI application concepts, defining the investment thesis for each: target persona, differentiated value, technical moat, and business model
• Own the "working backwards" narrative at the portfolio level — authoring L7-grade PR/FAQs that articulate the 3-year vision and secure L8–L10 sponsorship. Supplement narratives with functional prototypes that make the vision tangible.
• Make hard prioritization decisions across competing application investments, using a rigorous framework that balances customer impact, technical feasibility, time-to-value, and strategic positioning
Product Roadmap & Org-Level Alignment
• Define success metrics grounded in customer outcomes — adoption by persona, task completion rates, trust signals (autonomy granted over time), friction reduction, and retention — with clear input/output metric trees that teams can decompose and own
• Identify and escalate strategic trade-offs to senior leadership with clear recommendations
Cross-Functional & External Leadership
• Influence senior leadership (L8–L10) with compelling, data-backed narratives that shape organizational priorities and resource allocation
• Drive cross-org partnerships (Console, Documentation, Well-Architected, Training & Certification) to ensure persona insights are leveraged broadly
• Represent AWS externally — customer advisory boards, re:Invent sessions, whitepapers, live demos — as the thought leader on persona-driven GenAI experiences
• Engage directly with external AWS customers to understand their workflows, observe how they interact with agent experiences across personas, and ensure design decisions are grounded in real behavior
• Attract, mentor, and develop PM talent; raise the product management bar across the team. Model a "builder PM" culture where hands-on experimentation is the norm, not the exception.
BASIC QUALIFICATIONS

• 4+ years of technical experience (software development, ML/AI systems, or other hands-on engineering work)
• 10+ years of technical product management, program management, or engineering experience, with at least 5 years at a senior/principal level owning portfolio-level strategy
• Experience delivering large-scale products where you are responsible for the full product lifecycle, from concept through launch
• Experience building complex software systems that have been successfully delivered to customers
• Demonstrated experience shipping AI/ML or Generative AI products at scale
• Hands-on experience building with GenAI tooling — evidence of personal prototyping, prompt engineering, or building functional demos/POCs (not just writing requirements for others to build)
• Proven ability to operate in high-ambiguity environments — defining both the problem and the solution where neither is well-understood
• Track record of influencing org-level strategy and driving alignment across multiple teams (engineering, science, design, business)
• Experience establishing mechanisms and frameworks adopted beyond your immediate team
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience)
PREFERRED QUALIFICATIONS

• MBA or advanced technical degree (MS/PhD in CS, AI/ML, HCI, or related field)
• Understanding of Large Language Models, agentic architectures, agentic solutions, and conversational AI — sufficient to discuss architectural trade-offs independently with tech team
• Experience with AI development tooling (e.g., Amazon Bedrock, SageMaker, LangChain, agent frameworks, evaluation harnesses)
• Experience with UX research methodologies — usability testing, customer journey mapping, behavioral analytics, persona development, ethnographic research, Jobs-to-Be-Done
• Track record of external thought leadership (conference talks, published papers, live demos at industry events)
• Knowledge of AWS services and the AWS customer ecosystem
WHY "HANDS-ON" MATTERS FOR THIS ROLE

In the GenAI era, the speed of innovation means the gap between "strategy" and "execution" must collapse. AI products are probabilistic — their behavior can only be understood through direct experimentation, not specification documents. A PM who hasn't prompted the model, stress-tested edge cases, or built a working prototype simply cannot make informed prioritization decisions about what to build next.

Basic qualifications

- 7+ years of working as a Technical Product Manager experience
- 5+ years of technical (software development, network development, IT, other related) experience
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred qualifications

- 5+ years of working as a Technical Product Manager experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually

How we rate this

Principal Product Manager - Technical, External Services, AWS, GenAIUX at Amazon rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Principal Product Manager - Technical, External Services, AWS, GenAIUX is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $181k-$245k a year.
The role is based in US, WA, Seattle.
The job was posted on August 31, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Prompt engineeringProduct ManagementGenerative AIUX StrategyUser ExperienceLangChainBedrockSageMaker

Also common in AI product manager jobs at this level

AI agents Machine learning SQL Azure RAG Python

Pay

This job starts at: $181k
Typical AI product manager job: $178k

This posting starts close to the typical AI product manager job. See AI product manager jobs

Questions you could be asked

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Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?
Tell me about a project where ux strategy was part of your work. What did you do?
Tell me about a project where user experience was part of your work. What did you do?

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List these exact terms on your resume: Prompt engineering, Product Management, Generative AI, UX Strategy, and User Experience. An applicant tracking system matches the wording, not the idea.
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Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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