Principal TPM, Customer 360, Amazon Personalization

Amazon is hiring a Principal TPM, Customer 360, Amazon Personalization in Seattle, United States. It pays $177k-$239k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include technical program management, artificial intelligence and product roadmap.
Level classifies it as a lead role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Drive AI innovation and deliver scalable AI primitives and personalized customer solutions as a Principal TPM on Amazon Personalization.

technical-program-managementartificial-intelligenceproduct-roadmapcross-functional-leadershipethical-ai

Customer 360 is Amazon's initiative to create a unified view of customer data across its various services, enabling more personalized and seamless experiences. By integrating insights from different Amazon interactions, Customer 360 aims to provide customers with more relevant recommendations, content, and services tailored to their individual preferences and needs.

We're seeking a visionary Principal Technical Program Manager to drive AI Innovation and delivery on our Customer 360 team. In this role, you will leverage artificial intelligence to solve novel customer problems and create powerful primitives that empower teams across Amazon. You will identify new ways to enhance customer experiences and develop foundational tools that enable rapid innovation throughout the company. You'll drive the delivery of AI-powered solutions, working closely with research scientists, engineers, and business units to translate cutting-edge AI capabilities into tangible customer benefits. Your mission will be to identify high-impact customer problems that can be uniquely addressed by AI, and to build scalable, reusable AI primitives that accelerate innovation across Amazon's diverse product ecosystem.

Key job responsibilities
* Develop and own the roadmap for AI-driven customer solutions, coordinating effectively with partners, stakeholders, and senior leadership across organizations.
* Identify and prioritize customer problems that can be solved through innovative applications of AI, working backwards from customer needs.
* Lead the development of AI primitives and tools that enable teams across Amazon to rapidly prototype and deploy AI-powered features.
* Foster a culture of innovation, mentoring TPMs and collaborating with SDEs and Applied Scientists to push the boundaries of AI application in e-commerce and beyond.
* Establish robust frameworks for ethical AI use, ensuring all solutions maintain Amazon's high standards for customer trust, privacy, and security.

About the team
Customer 360 is an innovative initiative that aims to transform how Amazon understands and serves its customers. We're developing state-of-the-art solutions to unify customer data and insights across multiple business units, enabling more personalized and effective customer experiences.

Basic qualifications

- 10+ years of engineering experience
- 7+ years of technical product or program management experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

How we rate this

Principal TPM, Customer 360, Amazon Personalization at Amazon rates 75 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Principal TPM, Customer 360, Amazon Personalization is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $177k-$239k a year.
The role is based in US, WA, Seattle.
The job was posted on August 25, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical Program ManagementArtificial IntelligenceProduct RoadmapCross Functional LeadershipEthical AI

Questions you could be asked

Tell me about a project where technical program management was part of your work. What did you do?
Tell me about a project where artificial intelligence was part of your work. What did you do?
Tell me about a project where product roadmap was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where ethical ai was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Program Management, Artificial Intelligence, Product Roadmap, Cross Functional Leadership, and Ethical AI. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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