PROCESS ASSISTANT- RAD OPERATIONS

Amazon is hiring a PROCESS ASSISTANT- RAD OPERATIONS. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Active Directory, Windows and it support.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Provide rapid solutions for IT asset triage, troubleshooting, repairs, and inventory management at the RAD center.

active-directorywindows

it-supporttroubleshootinginventory-managementnetworking

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.

Key job responsibilities
• Bachelor’s degree in Computer science or IT related field (BCA, MCA, B.Tech).
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• Willingness to work flexible shifts and schedules including nights, weekends and holidays
• Preferred Qualifications
• MCSE/CCNA certification
• Ability to explain complex IT concepts in simple terms
• Ability to manage high priority projects
• Strong Leadership skills
• Hands on experience in Switch/Firewall configuration
• Strong analytical skills with demonstrated problem solving ability
• Expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration.

A day in the life
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic qualifications

- 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred qualifications

- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

PROCESS ASSISTANT- RAD OPERATIONS at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

PROCESS ASSISTANT- RAD OPERATIONS is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, MH, Thane.
The job was posted on October 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportTroubleshootingInventory ManagementNetworkingActive DirectoryWindows

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where inventory management was part of your work. What did you do?
Tell me about a project where networking was part of your work. What did you do?
Walk me through how you've used Active Directory in your day-to-day work.

Adapt your resume

List these exact terms on your resume: It Support, Troubleshooting, Inventory Management, Networking, and Active Directory. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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