AmazonPROCESS ASSISTANT- RAD OPERATIONS, Tech Supply Chain (1073)
Amazon is hiring a PROCESS ASSISTANT- RAD OPERATIONS, Tech Supply Chain (1073) . Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions Windows Os, Excel and Active Directory among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 21,000+ other open roles on Level.
AI in this role
Process Assistant responsible for IT assets triage, hardware repairs, troubleshooting, and inventory management in a tech supply chain center.
RAD (Rapid Asset Deployment) Process Assistant will be working at the RAD center to provide Rapid solution for IT Assets triage, troubleshooting, repairs and RMA/ARMAs. They will also be partnering with all the OEMs in India for RMA support.
Key job responsibilities
• Bachelor’s degree in Computer science or IT related field (BCA, MCA, B.Tech).
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
• Proven skills in diagnosing PC/Laptop defects, repair, troubleshooting, deployment and liquidation
• Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
• Knowledge on RMA process of all IT related equipment’s
• Knowledge on Chip level PCB repair would be added advantage
• Hands on experience in Windows OS imaging
• Experience troubleshooting and maintaining laser printers and zebra printers.
• Hands on experience in IT Inventory management
• Understanding of networking concepts such as DNS, DHCP, OSI Model and TCP/IP protocols and applications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Excellent written and verbal communication skills. Comfortable communicating in person and via phone/messenger with peers, management, contractors and vendors.
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
Basic qualifications
- 3+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred qualifications
- Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
PROCESS ASSISTANT- RAD OPERATIONS, Tech Supply Chain (1073) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where hardware troubleshooting was part of your work. What did you do?
- Tell me about a project where it inventory management was part of your work. What did you do?
- Tell me about a project where rma was part of your work. What did you do?
- Tell me about a project where networking was part of your work. What did you do?
- Walk me through how you've used Windows Os in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Hardware Troubleshooting, It Inventory Management, Rma, Networking, and Windows Os. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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