Process Expert , EU AMZL Same Day UTR Excellence (SDX)

Amazon is hiring a Process Expert , EU AMZL Same Day UTR Excellence (SDX) in Barcelona, Spain. Level rates it ; you can apply on Amazon.

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Level rates this role Little AI ●○○○: aI is not part of the work.
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AI in this role

***Could be located at any EU ACES Corporate Office (UK: London/Manchester; FR: Paris; DE: Berlin/Munich; ES: Madrid/Barcelona; IT: Milan; LU: Luxembourg)***

As a Process Expert within the EU AMZL Same Day UTR Excellence (SDX) team, you will own and drive the initiatives that transform Same Day operations across Amazon's last-mile network. Same Day is Amazon's fastest-growing delivery promise, scaling to billions of units over the next three years, yet it runs on processes, tooling and buildings designed for Next Day. You will design and implement the systems, standard work and performance metrics that close that gap, maximizing throughput, cost efficiency and continuous improvement, using Lean and Six Sigma methodologies to deliver measurable results across the Same Day under-the-roof operation, from injection into the delivery station through to the handoff to the road.

This is a role for someone who loves solving complex operational problems with data, can translate ambiguity into scalable process improvement, and can influence change across teams without direct authority.

Key job responsibilities
Process ownership: Map the Same Day under-the-roof process end to end across its distinct delivery cycles, identify and measure waste, and design solutions that eliminate it, driving toward automation and operational excellence.

Problem solving: Define problems, conduct root cause analysis (5-Why, fishbone, DMAIC), test and validate solutions, and design scalable roll-out plans with robust control mechanisms.

Benchmarking and standards: Create benchmark rates across Same Day process paths, establish standard work, conduct time studies, and build audit processes to sustain gains.

Financial modelling: Build clear financial models for improvement initiatives and collaborate with Finance to establish project-level reporting and return-on-investment tracking.

Stakeholder communication: Write business proposals tailored to diverse audiences, adjusting depth and style to the audience, and proactively communicate project progress, risks and network impact.

Cross-functional partnership: Build strong partnerships with operations field leaders, technology teams, fulfilment and speed-program partners to identify opportunities, share best practices and deploy initiatives on-site.

Change management: Drive adoption of process changes across the network without direct reporting lines, using data-driven approaches and scalable mechanisms to deliver within agreed timeframes.

About the team
EU AMZL Same Day UTR Excellence (SDX) sits within ACES and is part of STEP. We own the operational design of the Same Day under-the-roof operation, building processes designed for Same Day rather than inheriting a Next Day model the speed has outgrown. We combine data-driven problem solving with hands-on process expertise to set the standard for Same Day performance as the network scales.

If you enjoy seeing your improvements scale across dozens of sites and directly impact thousands of associates, this is the team for you.

Basic qualifications

- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Experience in process improvement

Preferred qualifications

- Experience in process improvement
- Knowledge of analytic tools
- Knowledge of general AI tools

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Process Expert , EU AMZL Same Day UTR Excellence (SDX) at Amazon rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Process Expert , EU AMZL Same Day UTR Excellence (SDX) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in ES, B, Barcelona.
The job was posted on August 14, 2026.
Applications are handled by Amazon. Apply on Amazon