Process Expert, North America Supply Chain (NASC)

Amazon is hiring a Process Expert, North America Supply Chain (NASC) in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions process management, subject matter expertise and program governance among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Serve as a process expert for supply chain operations, governing performance metrics and driving process simplification.

process-managementsubject-matter-expertiseprogram-governanceroot-cause-analysisautomation

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities
• Process Transition: Collaborate with the Transition team suppory process onboarding, , SOP creation, training, and ramp-up to enable transition to BAU.
• Process Expertise & Execution: Develop deep process expertise and independently execute test and production cases. Serve as the subject matter expert for assigned workflows and provide guidance to Operations.
• Program Governance & Performance: Establish mechanisms to track SLA, TPH, quality, TAT, backlog, and other key metrics. Analyze performance trends and provide insights for WBRs, MBRs, QBRs, and business decisions.
• Stakeholder Management: Act as the primary process POC and partner with business stakeholders and internal teams, including Operations, STL, Transition, CPT, and ONT, to align requirements, manage dependencies, and drive execution.
• Problem Solving & Escalation Management: Own critical process issues, conduct root-cause analysis, and implement corrective and preventive actions. Identify systemic gaps and drive resolution with partner teams.
• Process Excellence & Simplification: Identify process inefficiencies, standardize workflows, and drive best practices across programs. Build reporting and communication mechanisms to improve performance visibility.
• Automation & Scalability: Identify opportunities to eliminate manual effort and improve process scalability. Partner with Tech and Operations teams to design and implement automation and other process improvements.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic qualifications

- Graduate in any discipline.
- 3+ years of experience in operations, program management, or a related field.
- Experience managing stakeholders and communicating with business and operations partners.
- Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
- Experience with process documentation, workflow design, and process improvement.

Preferred qualifications

- Experience in operations transitions, shared services, or centralized operations models.
- Proficiency in Excel, VBA, SQL, dashboards, or workflow tools.
- Experience in supply chain, procurement, compliance, or related operational workflows.
- Experience driving automation, process simplification, or continuous improvement initiatives.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Process Expert, North America Supply Chain (NASC) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Process Expert, North America Supply Chain (NASC) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Process ManagementSubject Matter ExpertiseProgram GovernanceRoot Cause AnalysisAutomation

Questions you could be asked

Tell me about a project where process management was part of your work. What did you do?
Tell me about a project where subject matter expertise was part of your work. What did you do?
Tell me about a project where program governance was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Process Management, Subject Matter Expertise, Program Governance, Root Cause Analysis, and Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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