Process Specialist, North America Supply Chain (NASC)

Amazon is hiring a Process Specialist, North America Supply Chain (NASC) in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include operations management, process optimization and data analysis.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Manage supply chain processes, track performance metrics, and drive operational improvements and automation initiatives.

operations-managementprocess-optimizationdata-analysisroot-cause-analysisstakeholder-management

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale

Key job responsibilities
• Process Ownership & Execution: Independently learn and execute new processes across test and production environments, meeting defined SLA, productivity, quality, and other business metrics.
• Operational Ownership: Own day-to-day queue and workflow management, ensuring timely resolution, effective prioritization, and consistent delivery against business goals. Manage volume fluctuations and changing priorities without impacting performance.
• Stakeholder Management: Serve as a point of contact for assigned processes; partner with business and operations stakeholders to understand requirements, provide updates, resolve issues, and deliver agreed outcomes.
• Data & Business Reviews: Track and analyze process metrics, identify trends and gaps, and contribute to WBRs, MBRs, QBRs, and other business reviews with relevant insights and actions.
• Problem Solving: Investigate defects and process gaps, perform root-cause analysis, and implement corrective actions. Make sound decisions in ambiguous situations using available data and business context.
• Process Improvement & Automation: Identify process inefficiencies, standardize workflows, and drive best-practice adoption. Identify opportunities to eliminate manual effort through automation and partner with Tech and other teams to implement scalable solutions.
• Documentation & Knowledge Management: Develop and maintain SOPs, process documentation, and workflow mechanisms to support consistent execution and effective knowledge transfer.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic qualifications

- Graduate in any discipline.
- 3+ years of experience in operations, program management, or a related field.
- Experience managing stakeholders and communicating with business and operations partners.
- Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
- Experience with process documentation, workflow design, and process improvement

Preferred qualifications

- Experience in operations transitions, shared services, or centralized operations models.
- Proficiency in Excel, VBA, SQL, dashboards, or workflow tools.
- Experience in supply chain, procurement, compliance, or related operational workflows.
- Experience driving automation, process simplification, or continuous improvement initiatives.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Process Specialist, North America Supply Chain (NASC) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Process Specialist, North America Supply Chain (NASC) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementProcess OptimizationData AnalysisRoot Cause AnalysisStakeholder Management

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Process Optimization, Data Analysis, Root Cause Analysis, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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