TwitchProduct Operations Manager
Twitch is hiring a Product Operations Manager in San Francisco, United States. It pays $102k-$178k a year and Level rates it ; you can apply on Twitch.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include customer success, media planning and campaign management.
- Level classifies it as a senior role.
- Level lists 57 other open roles at Twitch.
- The role was posted within the past two weeks.
AI in this role
Manage digital advertising campaigns, client relationships, and media planning operations for Twitch's advertising revenue team.
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.
We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.
You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
You Will:
-
Campaign Management:
- Work with the finance team on any client approvals and revenue recognition
- Own pre-sale process related to media planning and internal IOs
- Be client facing point of contact to ensure smooth execution and delivery
- Guide clients through internal purchasing tools
Client Management:
- Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
- Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy
- Work with Campaign Operations to troubleshoot live campaigns
- Maintain up-to-date knowledge of Twitch's site features and products
You Have:
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation and oral communication skills
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
- Works well with others in high-energy environment with minimal supervision
- Experience and comfortability working with technical product teams
Bonus Points
- Work experience in online media
- Previous agency experience
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9305
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
US, CA, San Francisco - Annually$101,600—$177,800 USDUS, NY, New York - Annually$101,600—$177,800 USDUS, WA, Seattle - Annually$92,400—$160,000 USDUS, CA, Los Angeles - Annually$92,400—$160,000 USDTwitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
How we rate this
Product Operations Manager at Twitch rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where media planning was part of your work. What did you do?
- Tell me about a project where campaign management was part of your work. What did you do?
- Tell me about a project where advertising was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Success, Media Planning, Campaign Management, and Advertising. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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