Product Operations & Strategy Senior Manager

Felix is hiring a Product Operations & Strategy Senior Manager for a remote role open to applicants in United States. Level rates it ; you can apply on Felix.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include product operations, strategy and cross functional leadership.
Level classifies it as a senior role.
Level lists 90 other open roles at Felix.

AI in this role

Drive product operations and long-term strategy for consumer payments in a fintech company building conversational financial interfaces.

product-operationsstrategycross-functional-leadershipfintechpayments

About Us
At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

About the Role

The Product Operations & Strategy Senior Manager will be the strategic right-hand and multiplier for the VP of Consumer Payments (CP) and squad leaders. Embedded inside our highest-leverage product vertical, your mission is to co-lead the crystallization, communication, and execution of the team's long-term strategy. You will ensure proper operational excellence and accountability across squads, while driving alignment on major cross-functional topics with the company's senior stakeholders.This role is built for a highly independent, intellectually curious operator who possesses sharp business sense and thrives in high-ambiguity environments. You are the master weaver who brings structure to chaos without introducing corporate bureaucracy. You will own the operational rhythm of the team—from roadmap summits to OKR architectures—while figuring out how to operationally maximize cutting-edge levers like multi-product collaboration and advanced AI integration.

Responsibilities

Partner directly with the VP of Consumer Payments and squad leaders to translate broad strategic visions into crisp, high-impact presentations and clear organizational directions for internal and external stakeholders.
Co-lead alignment on massive, complex strategic topics across internal leaders. Key immediate tracks include.
Scaling the maximum possible use of AI tools across our pipelines while tightly interfacing with the AI engineering team and remaining deeply fraud and compliance-conscious.
Designing and operationalizing workflows that allow seamless multi-product feature interaction.
Partner closely with Data Analytics and User Research teams to uncover hidden user opportunities, land key product discoveries, and turn raw data into structured, actionable business decisions.
Continually audit and optimize day-to-day operations (high-leverage meetings, ClickUp architectures, documentation) to inject speed and visibility—focused strictly on execution, avoiding process for the sake of process.
Co-drive the framework for OKR setting, tracking milestones, and orchestrating the periodic Roadmap Summits to keep cross-functional dependencies fully aligned and delivery on plan.

Requirements

Proven experience operating in fast-growing, hyper-scaling startup environments. You are deeply hardworking, resilient, and focused on execution.
Ability to operate with complete independence, add immediate clarity inside highly ambiguous environments, and make sound, data-backed operational trade-offs.
Strong capability for data analysis and structured thinking. You are highly organized in how you approach problems and can seamlessly read, synthesize, and leverage metrics.
Elite stakeholder management skills. You can comfortably guide, influence, and align diverse, cross-functional teams (Engineering, Product, Compliance, Finance) without relying on direct authority.
Familiarity managing agile product-management tools (e.g., ClickUp, Jira, Notion) and modern tracking frameworks (OKRs / Roadmaps).
Curious about modern technology trends. Experience or clear understanding of how to operationalize AI, automation, or scalable financial product workflows is highly valued.
100% fluent in both English and Spanish is required, as you will host meetings and build executive reporting for global cross-functional leadership.
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

Competitive salary
Initial stock options grant
Annual performance bonus
401(k)
Work model: currently fully remote, with a future transition to a hybrid set up
Health, dental, and vision plans
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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How we rate this

Product Operations & Strategy Senior Manager at Felix rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Product Operations & Strategy Senior Manager is an open job at Felix.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Miami, United States and is marked remote.
The job was posted on October 9, 2026.
Seniority: senior.
Applications are handled by Felix. Apply on Felix

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product OperationsStrategyCross Functional LeadershipFintechPayments

Questions you could be asked

Tell me about a project where product operations was part of your work. What did you do?
Tell me about a project where strategy was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where fintech was part of your work. What did you do?
Tell me about a project where payments was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Operations, Strategy, Cross Functional Leadership, Fintech, and Payments. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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