Product Support Engineer

Position Summary

Role and Responsibilities

Position Overview

Bringing Samsung's go-to-market strategy to life requires seamless coordination across functions — and that coordination is what our team drives. We own the operational cadence that keeps strategy, marketing, retail, finance, and accounts teams aligned and moving in the same direction. From GTM planning cycles and quarterly business reviews to executive governance gates, we ensure the right stakeholders have the right information at the right time — and that risks and dependencies are surfaced early and resolved before they impact execution.

We are currently seeking a Senior Manager, GTM Cycle Planning and Governance to lead and manage the operational cadence that drives cross-functional alignment and GTM execution across the organization. This role will own the end-to-end program management framework — including quarterly business reviews, planning cycles, and executive governance gates — and will report directly to the Executive Director of Strategic Product Operations & Governance, working closely with cross-functional teams and account team leadership.

Skills and Qualifications

Minimum Qualifications:

·         Bachelor's degree in Business, Operations, or a related field

·         8+ years of experience in program management, business operations, or GTM planning

·         Proven track record of managing complex, cross-functional initiatives including quarterly business review processes in a fast-paced environment

·         Strong proficiency in project management tools (e.g., Microsoft Project, Smartsheet, Asana)

·         Advanced skills in Microsoft Office Suite including PowerPoint and Excel

·         Exceptional organizational skills with the ability to manage multiple workstreams simultaneously

·         Strong communication and facilitation skills with experience presenting to and preparing materials for senior leadership

• Requires a blend of analytical skills, strategic thinking, relationship building, project management, and organizational influence across a matrixed environment

Preferred Qualifications:

·         Experience in consumer electronics, telecom, or retail industries

·         PMP or equivalent project management certification

·         Familiarity with GTM planning processes including channel strategy, retail execution, and carrier/account management

·         Experience working in a matrixed organization with cross-functional stakeholders

·         Demonstrated ability to connect quarterly performance insights to strategic planning cycles

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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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