Product Support Engineer - Cloud WAF Support Engineer

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Product Support Engineer – Cloud WAF Cyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.
Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.

The Opportunity

As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.

Responsibilities:

• Become a focal point for technical issues for our clients and make sound decisions quickly.
• Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
• Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.
• Analyzing customer feature requests and forwarding them for higher level escalations.

Qualifications:

• 3+ years of experience in any of the following areas:
• Technical Support
• Information Security
• QA (Security/Network products)
• Cloud Services
• Knowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)
• Proven problem solving skills with a strong sense of customer commitment
• Prior experience with web servers (Nginx, IIS and more)
• Excellent communication (written and verbal) and interpersonal skills
• Familiarity with OWASP top 10
• Familiarity with bot mitigation an advantage
• in Engineering/Computer Science or equivalent experience in a technical field an advantage

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.