Program Manager, Amazon Now, Quick Commerce

Amazon is hiring a Program Manager, Amazon Now, Quick Commerce in Dubai, United Arab Emirates. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include Kiro, Quick and program management.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Drive darkstore operations and build low-cost automations using AI operations tools to optimize quick commerce supply chains.

kiroquick

program-managementsupply-chainwarehouse-managementautomationquick-commerce

Amazon works hard to delight customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, & fluid. Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast?
If so, the Amazon Now team is for you. We partner directly with product and software teams to develop the future of quick commerce.
The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

The Tech SME is a functional expert on the software tools in given process areas and their application in the network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This person looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.

The Role:
The Subject Matter Expert (SME) supports, coordinates and facilitates implementation of new & improved processes within the quick commerce operations. The SME works closely with the store operations, last mile delivery teams, and local & global product teams. They will be the single point of contact for all tech related activities related with Supply Chain (SC), Under the roof (UTR) and On the road (OTR) and will be providing regular updates to senior leadership team.

Key job responsibilities
-Lead technology programs and initiatives for darkstore operations, ensuring seamless integration with existing systems
-Drive Under the Roof (UTR) and On the Road (OTR) operations programs at the darkstore level, optimizing inbound, warehouse, and last-mile delivery processes
-Build low-cost automations using AI tools such as KIRO, Quick, and related operations to drive efficiency and reduce manual processes
-Prepare & lead the tech roadmap for improvement of hybrid warehouse management system (HWMS) for inbound and outbound processes
-Prepare & lead the tech roadmap for enhancement of delivery service, working closely with the 3P partners & DSP teams
-Collaborate with worldwide (WW) product and tech teams of HWMS/PRIMS and Last Mile to launch products in Quick commerce (QC) business
-Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
-Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact.
-Develop the culture of continuous improvement and Kaizen across tech & operations to optimize processes and reduce SLAs
-Support new store launches, including but not limited to configurations, Quality Assurance (QA), User Acceptance Testing (UAT), etc., coordinating with multiple global product & tech teams and work with external stakeholders to continuously reduce the time to launch a store
-Provide trainings to operations on new systems and processes
-Maintain strong relationship with the IN, NA, MENA, ROW tech teams working for QC business

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Amazon Now, Quick Commerce at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Amazon Now, Quick Commerce is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in AE, Dubai.
The job was posted on June 10, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementSupply ChainWarehouse ManagementAutomationQuick CommerceKiroQuick

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where warehouse management was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where quick commerce was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Supply Chain, Warehouse Management, Automation, and Quick Commerce. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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