Program Manager I, DSP Delivery Feedback and Insights (DFI)

Amazon is hiring a Program Manager I, DSP Delivery Feedback and Insights (DFI) in Nashville, United States. It pays $50k-$88k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, data analysis and cross functional leadership.
Level classifies it as a junior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Manage delivery feedback programs, analyze performance metrics, and drive process improvements for logistics partners.

program-managementdata-analysiscross-functional-leadershipprocess-improvement

Are you passionate about making improvements to both internal and external customer experience? Do you thrive in a fast-paced, dynamic environment? Are you looking for a role with high impact and high visibility? We are looking for a motivated, organized self-starter to join as a Program Manager I on the Delivery Feedback and Insights (DFI) Performance team!

Key job responsibilities
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
• Manage project schedules with input from program/project teams, identifying key milestones.
• Drive recommendations and prioritization with input from senior program managers.
• Lead collaboration with business and technical teams to deliver solutions that are scalable, secure, and flexible while maintaining a strong customer focus.
• Communicate clearly and concisely (verbal and written) to managers and cross-functional stakeholders on program status and decisions.
• Track and report on key delivery performance metrics.
• Own, track, and escalate issues to ensure they are addressed and resolved.
• Serve as the primary escalation point for project team members.

A day in the life
In this role, the Program Manager will work closely with senior leaders in the Last Mile space as well as key partner organizations (e.g., Operations, Customer Service, LMAQ, WHS) to ensure success. The Program Manager will own performance programs and mechanisms used by internal customers, such as Delivery Service Providers (DSPs) and Business Coaches (BCs), with a focus on measuring and improving Delivery Associate (DA) performance.

You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow DFI to scale, 2) can develop data-based insights and turn them into actionable work-plans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities.

About the team
The Delivery Feedback and Insights (DFI) team, part of the broader Delivery Service Partner (DSP) organization, maintains the end-to-end pipeline of Delivery Associate (DA) feedback, ingesting ~1.2M cases annually (globally). DFI investigates and issues infractions based on global standards and regional requirements, and the team’s goal is to achieve zero delivery complaints and industry-leading delivery standards across all geographies where the DSP Program operates. To achieve that, DFI employs rigorous case management standards to produce delivery insights, equip DSPs with data-driven tooling to improve DA performance, and collect closed-loop feedback to enhance detection capabilities

Basic qualifications

- Bachelor's degree in relevant field
- 1+ years of program or project management experience
- Experience in a highly analytical, results-oriented environment with cross functional interactions

Preferred qualifications

- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 50,100.00 - 87,600.00 USD annually

How we rate this

Program Manager I, DSP Delivery Feedback and Insights (DFI) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager I, DSP Delivery Feedback and Insights (DFI) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $50k-$88k a year.
The role is based in US, TN, Nashville.
The job was posted on October 2, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalysisCross Functional LeadershipProcess Improvement

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Cross Functional Leadership, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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