Program Manager I, WFM, FRM

Amazon is hiring a Program Manager I, WFM, FRM in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions program management, workforce management and data analysis among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Drive short-term workforce planning, service level management, and operational process improvements at Amazon.

program-managementworkforce-managementdata-analysisprocess-improvementkpi-reporting

At Amazon, we're working to be the most customer centric company on earth. We are looking for a motivated and detail oriented Program Manager I to join our FRM WFM team. This role will be instrumental in driving short term planning, service level management, and process improvement across the function. If you are passionate about delivering a best-in-class customer experience and thrive in a fast paced, data driven environment, this is your opportunity to make an impact.
The ideal candidate is a self-motivated, result-oriented individual who takes ownership of projects from end to end. They bring strong communication skills, producing clear documentation such as project charters, status reports, and metrics narratives, and presenting updates and decisions to leadership. They are skilled at managing stakeholders, building consensus across teams, and bringing challenges and roadblocks to the right owners in a timely manner for prompt resolution. The candidate has a genuine passion for process improvement, standardization, and customer obsession, with the willingness to learn business workflows, data sources, and tools to continuously add value.
If successful, the candidate will work toward reducing staffing gaps using analytical and operational abilities to ensure we always have the right number of employees staffed at the right times. They will drive maximum productive utilization of available resources, monitor and report on key performance indicators, and identify opportunities to optimize scheduling, SLA delivery, and operational processes across the function.

Key job responsibilities
-Coordinate with Operations, Capacity Planning, and internal WFM members to analyze historical data and forecast demand. Own daily, weekly, and monthly KPI reporting, advocating for function wellness and delivery.
-Support site management to optimize staffing and HC efficiencies.
-Monitor SLA through existing systems and recommend workflow directives to maintain service levels, distinguishing between urgent and important priorities.
-Own gap identification across staffing, capacity, and scheduling by analyzing variance between planned and actual performance. Collaborate with Operations teams to drive mitigation actions that close gaps and protect SLA delivery.
-Learn business needs, workflows, data sources, metrics, dependencies, and tools. Leverage existing technology and contribute to platforms and models that improve operational outcomes.
-Drive end to end projects improving SLA results, headcount utilization, and process optimization. Establish milestones, manage scope, and drive sensible deadlines.
-Optimize previously defined processes using program management best practices. Identify roadblocks, drive resolution, and implement improvements that increase team efficiency.
-Identify and escalate capacity risks with respective teams by tracking dependencies within the team and adjacent units.
-Document exceptions, blockers, and trade-offs to ensure right traction.
-Produce structured documentation including project charters, status reports, metrics narratives, and responsibility matrices.

A day in the life

Basic qualifications

- Experience in program or project management

Preferred qualifications

- Bachelor's degree or equivalent
- Experience in e-commerce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager I, WFM, FRM at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager I, WFM, FRM is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 8, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementWorkforce ManagementData AnalysisProcess ImprovementKpi Reporting

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where workforce management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where kpi reporting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Workforce Management, Data Analysis, Process Improvement, and Kpi Reporting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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