AmazonPosted 2mo ago

Program Manager II (Cost To Serve), RBS : Cost To Serve

Program Manager II (Cost To Serve), RBS : Cost To Serve at Amazon scores 38 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, TN, Chennaimidfull-time

AI in this role

Are you passionate about solving business challenges at a global scale? Amazon Retail Business Services is looking for an experienced Business Analyst to join our team and help unlock insights which take our business to the next level. The candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.
Responsibilities:

- Own the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards.

- Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.

- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

- Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.

- Participate in strategic and tactical planning discussions.

- Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.

- Excellent writing skills, to create artifacts easily digestible by business and tech partners.

Key job responsibilities
• Define and Drive Business Goals: Lead strategic initiatives to reduce Cost to Serve (CtS) across key areas, including inventory defects, shipping costs and operational inefficiencies. Own the lifecycle of these initiatives, from problem definition to solution implementation, with limited leadership direction.
• Data-Driven Decision-Making: Use advanced analytics tools to uncover inefficiencies, analyze cost and volume drivers, and develop actionable solutions. Drive detailed discussions based on data insights and align cross-functional teams on high-priority initiatives.
• Financial Collaboration: Partner with finance teams to validate cost models, forecast savings and ensure alignment with Amazon’s financial goals. Make trade-offs between short-term cost reductions and long-term strategic objectives to maximize financial impact.
• Cross-Functional Leadership: Collaborate with cross-functional teams across finance, operations and supply chain to implement scalable solutions. Unblock teams to increase speed of delivery and ensure alignment on program goals.
• Root Cause Analysis (RCA): Conduct deep dives into defects to identify systemic inefficiencies, leveraging frameworks like Upstream Defect Elimination (UDE). Influence technology decisions and external entity interactions to resolve complex, undefined problems effectively.
• Stakeholder Engagement: Communicate effectively with senior leaders, presenting data-driven insights and recommendations to influence decision-making. Trusted to present decisions to leaders up to three tiers above level, driving alignment across diverse areas.
• Scalable Solutions: Develop and implement scalable programs across geographies, incorporating regional nuances and best practices.

About the team
Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team’s program scope.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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