Program Manager III, SEPO

Amazon is hiring a Program Manager III, SEPO in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions program management, process improvement and lean six sigma among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Drive AI adoption, process standardization, and efficiency projects for Amazon's Selling Experience Protection Operations.

program-managementprocess-improvementlean-six-sigmaai-adoption

Amazon's Selling Experience Protection Operations (SEPO) team's mission to be the most trusted investigations and compliance service provider who empower sellers and brands to create a safe and trustworthy shopping experience on Amazon. Our mission is to deliver AI-first solutions that make quick, accurate decisions at scale and protect Customers while enabling Brands and Selling Partners to succeed. We will leverage expert human judgement mechanisms to further scale these solutions.

An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, innovative, analytical and hands-on program manager to drive standardization and innovation in process, layout, material flow as well as learning and development across SEPO Ops. The candidate will also drive AI adoption and projects for SEPO by leveraging AI to improve efficiency.

The Program Manager will play a critical role in enabling Operations by liasioning with business, program and product. We are seeking an individual who utilizes Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining processes and improving quality. Will be responsible for driving efficiency, defect reduction and improving Seller/Buyer and Brand Experience by leveraging AI. The candidate will execute these priorities through Improvement initiatives, Kaizen events, Defect Analysis and VOC and support critical programs and projects.

Key job responsibilities
The incumbent will own the following -
• Drive Process, Tools and Policy Standardization across SEPO functions, including providing direction, coaching & feedback.
• Drive improvement plans aligned to business goals, providing method and skills for high quality process improvement, and promote Kaizen involving all levels of the organization.
• Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver against high standards. Utilize various tools and data sources to provide insights effectively. Build operational and business metrics to drive improvements
• Own improvement of cost efficiency and AI first initiatives by collaborating with Operations, Program, SEPO Product and Policy teams.
• Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
• Program manage the development and training of Continuous improvement methodology and concepts for employees and leaders.
• Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks, risk mitigation plans for product/ process enhancement or leverage automation. Partner with SEPO leaders to optimize outcomes and customer , seller and brand experience by making tradeoffs.
• Continuously identify new opportunities which can be scaled across SEPO functions
• Effective communicator driving issue resolution and insights to both technical and non-technical audiences. Conduct weekly metric reviews, identify issues, and hold team members accountable for progress. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.
Continuous drive the AI first mental model to imrpove efficiency and decision accuracy

About the team
Amazon's Selling Experience Protection Operations (SEPO) team's mission to be the most trusted investigations and compliance service provider who empower sellers and brands to create a safe and trustworthy shopping experience on Amazon. Our mission is to deliver AI-first solutions that make quick, accurate decisions at scale and protect Customers while enabling Brands and Selling Partners to succeed. We will leverage expert human judgement mechanisms to further scale these solutions.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 2+ years of driving process improvements experience
- 2+ years of managing stakeholders in cross-functional project experience
- 2+ years of delivering cross functional projects experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager III, SEPO at Amazon rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager III, SEPO is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN, TS, Hyderabad.
The job was posted on August 24, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementProcess ImprovementLean Six SigmaAI Adoption

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where lean six sigma was part of your work. What did you do?
Tell me about a project where ai adoption was part of your work. What did you do?
Describe a typical day in a role like this one: which parts run through AI directly?

Adapt your resume

List these exact terms on your resume: Program Management, Process Improvement, Lean Six Sigma, and AI Adoption. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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