Program Manager, Japan Central Ops

Amazon is hiring a Program Manager, Japan Central Ops in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
The posting mentions AI Tools, GenAI and program management among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Drive last-mile delivery operations and process improvements while leveraging internal AI and GenAI tools for decision-making.

ai-toolsgenai

program-managementlogisticsoperationsprocess-improvement

Central Operations (CO) は、Amazon Logistics での新しいアプローチと仕事のやり方を追求し、ますます複雑になり成長するラストマイル配送ネットワークを実行するためのスケーラブルなソリューションを提供するチームです。 COは、Route planning, Scheduling and Forecasting, On Road ManagementなどのLast mileでの配送の重要なプロセスに責任を持ち、そのやり方をスケーラブルな方法を継続的に変革するというビジョンを持っています。

私たちはチームに加わり、Central Operations (CO)内で使用されるプロセスとテクノロジーの改善を推進するシニアプログラムマネージャーを探しています。この人材は、曖昧性の高い新しいチームで優れた能力を発揮し、成長させることができる能力が必要です。このポジションに就かれる方は大局的に考え、独自のアイデアを開発し、Transportation Team, Last Mile Tech Team、Operations、およびBusiness Development Teamに直接影響を与えて連携して、COをさらに拡大するための戦略的アプローチを開発する責任を負います。

Central Operations (CO) is a team that explores new approaches and ways of working at Amazon Logistics, delivering scalable solutions for running increasingly complex and growing last-mile delivery networks. The CO is responsible for the critical processes of last mile delivery, such as Route planning, Scheduling and Forecasting, On Road Management, and has a vision to continually transform the way we do this in a scalable manner.

We are looking for Program Manager to join our team to launch new programs, drive improvements to the processes and technology used within Central Operations (CO). Program Manager must be able to excel and grow in a new team with high ambiguity. In this role, you will think big, develop original ideas, and directly influence and collaborate with the Transportation team, Last Mile Tech team, Operations, and business development teams to further expand Central Operations also responsible for developing strategic approaches.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
• プログラム (ミッション、ビジョン、理念) を定義し、目標を設定し、データを分析し、指標で定量化された改善を推進します
• ビジネス上の問題、自動化の限界、Scaling Factorとテクノロジーの限界、およびリーダーの意思決定の背景を理解しプログラムを推進する
• 複数のプロジェクトとタスクを同時に管理し、社内のビジネスパートナーに影響を与え、交渉し、コミュニケーションを取る
• チーム、プロセス、システム間のギャップを監督する
• ビジネスリスクを特定して軽減する (障害となる前に)
• クリティカルパスのスケジュールが確実に守られ、リソースのニーズが理解され、プロジェクトの優先順位がSenior Managementに見えるようにする
• 運用、製品チーム、エンジニアリングチームと緊密に連携して根本原因を特定し、システムの機能と信頼性の向上に関連する複雑な問題を解決します
• 計画と分析において他のアナリストや BI エンジニアと協力して、ビジネス目標を達成するための分析ソリューションを構築する

• Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements that are quantified with metrics
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
• Oversee gaps between teams, processes and systems
• Identify and mitigate risks (before they become roadblocks)
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
• Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Business level English Communication
- - プログラムまたはプロジェクトマネジメントの実務経験 3年以上
- - 技術系・非技術系チームとの横断的な協業経験 3年以上
- - 学士号取得
- - Excelの高度な活用スキル（ピボットテーブル、VLOOKUPなど）およびSQL
- - プログラム要件の定義、データや指標を活用した改善策の立案経験
- - 英語および日本語での読み・書き・会話が流暢であること
- ビジネスレベルの英語コミュニケーション能力

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Business Level Japanese Communication
- - エンドツーエンドの納品推進およびシニアリーダーシップへの結果報告経験 3年以上
- - プロセス改善の推進経験 3年以上
- - ステークホルダー管理の経験（組織内のさまざまな階層の複数のステークホルダーへの対応）
- - プロセス構築、プロジェクトマネジメント、スケジュール管理の経験
- - ビジネスレベルの日本語コミュニケーション能力

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Japan Central Ops at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Japan Central Ops is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in JP, 13, Tokyo.
The job was posted on September 29, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementLogisticsOperationsProcess ImprovementAI ToolsGenAI

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Logistics, Operations, Process Improvement, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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