Program Manager, Middle Mile, ATS - Amazon Transportation Services

Amazon is hiring a Program Manager, Middle Mile, ATS - Amazon Transportation Services in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions SQL, Excel and program management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Program Manager for Amazon Transportation Services overseeing outbound and returns logistics operations and data analysis.

SQLExcel

program-managementlogisticsdata-analysissupply-chainmetrics-tracking

The Outbound & Returns team within Amazon Transportation Services (ATS) Brazil is seeking a Transportation Manager to help build a world-class logistics operation that consistently delivers the best value proposition for our customers — both external (end customers and carriers) and internal (Fulfillment Centers, Supply Chain, AMZL, and partner teams).

Our team takes a transversal view of the transportation network, identifying and correcting defects end-to-end while uncovering opportunities to improve service levels, reduce cost, and raise the quality of every package we move — on the way out and on the way back. We don't own a single node or a single lane: we own the outcome.

This role requires someone who is as comfortable diving into data to find a root cause as they are influencing a cross-functional team to act on it. You will represent a critical function at the intersection of outbound execution and returns operations, working across Sort Centers, Middle Mile, Last Mile, and 3PC networks to ensure our customer promises are met — every time.

Your Responsibilities:

Monitor and analyze end-to-end outbound and returns performance metrics (OTA, DEA, EAD, Returns OTA, HUB OTD, cancellation rate), proactively detecting defects and driving corrective actions with the relevant owners across the network;
Pull and synthesize data from multiple sources (SQL, Excel, internal dashboards) to generate both recurring and ad hoc analyses; build and maintain metrics that expose operational gaps and measure the effectiveness of improvement actions;
Act as the connective tissue between operational, commercial, and tech teams — translating field-level defects into structured problem statements and ensuring resolution is tracked through to closure;
Lead and coordinate cross-functional initiatives with Fulfillment Centers, Supply Chain, Procurement, Finance, AMZL, and Carrier teams to address structural gaps in outbound flow and returns processing;
Identify and size improvement opportunities across the network — whether in capacity allocation, transit time, sort quality, carrier mix, or returns routing — and build the business case to prioritize and execute them;
Support demand forecasting and peak planning (Prime, Black Friday, seasonal surges) in partnership with Planning and S&OP teams, ensuring capacity is secured and risks are surfaced in advance;
Prepare and present performance updates, escalation briefs, and strategic documents for MBRs, QBRs, and leadership reviews; ensure the right story is told with the right data;
Partner with central tech and automation teams to translate operational requirements into technology asks, and champion tooling improvements that reduce manual effort and improve decision quality across the Outbound & Returns operation.

Key job responsibilities
- Monitor end-to-end outbound and returns network performance (OTA, DEA, EAD, Returns OTA, cancellation rate), identifying defects and leading root cause analysis and corrective action plans with accountable owners across Sort Centers, Middle Mile, Last Mile, and 3PC operations
- Pull, consolidate, and analyze data from multiple sources (SQL, Excel, internal dashboards) to generate operational insights, build recurring and ad hoc reports, and measure the effectiveness of improvement initiatives
- Drive cross-functional resolution of structural network gaps by aligning Fulfillment Centers, Supply Chain, Procurement, Finance, AMZL, and Carrier teams around shared priorities and trackable action plans
- Identify and size improvement opportunities across the outbound and returns network — capacity allocation, sort quality, transit time, carrier mix, returns routing — and build business cases to prioritize and execute them
- Support demand forecasting and peak season planning (Prime Day, Black Friday) in partnership with Planning and S&OP teams, ensuring capacity risks are surfaced and mitigated in advance
- Prepare and present performance narratives, escalation briefs, and strategic documents for MBRs, QBRs, and leadership reviews, ensuring operational findings are communicated with the right data and context

Basic qualifications

- Bachelor's degree
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining and executing program requirements and using data and metrics to determine improvements
- Experience in Business English skills, both verbal and written

Preferred qualifications

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Middle Mile, ATS - Amazon Transportation Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Middle Mile, ATS - Amazon Transportation Services is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Sao Paulo.
The job was posted on August 26, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementLogisticsData AnalysisSupply ChainMetrics TrackingSQLExcel

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where metrics tracking was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Logistics, Data Analysis, Supply Chain, and Metrics Tracking. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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