AmazonProgram Manager, Ops Eval, WWRR
Amazon is hiring a Program Manager, Ops Eval, WWRR in Dallas, United States. It pays $56k-$97k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Microsoft Excel, Microsoft Word and SQL.
- Level classifies it as a mid-level role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Manage return center automation programs, analytics frameworks, and operational improvements for Amazon's ReCommerce division.
We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will work closely with product managers, program managers, software engineers, and operations stakeholders to support Return Center automation innovations. You will scale solutions which are required to develop the next generation of Return Centers at Amazon. These innovations will include robotics integration and automated traceability features. You will be an expert in optimizing inventory flow to ensure accurate item condition grading, optimized recovery, and best-in-class customer experience.
**Role requires 50-60% travel**
Key job responsibilities
1) Establish partnerships with hardware teams to develop integration needs
2) Define clear metrics and KPIs for tool performance, ensuring these indicators reflect the effectiveness of new features and overall tool utility
3) Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements
4) Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy
Basic qualifications
- 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
- 3+ years of advanced Microsoft Word and Excel experience
- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Phoenix - 55,600.00 - 97,400.00 USD annually
USA, KY, Shepherdsville - 50,100.00 - 87,600.00 USD annually
USA, TX, Dallas - 55,600.00 - 97,400.00 USD annually
USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually
How we rate this
Program Manager, Ops Eval, WWRR at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where process optimization was part of your work. What did you do?
- Walk me through how you've used Microsoft Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Program Management, Logistics, Operations, Process Optimization, and Microsoft Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Get your CV reviewed before you apply
Send your CV and the role you want next. Your review arrives by email within 3 days.
Get new operations jobs by email
One email a week, each job rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free.
Similar roles
Operations roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step