Program Manager, OTR ACES

Amazon is hiring a Program Manager, OTR ACES in Melbourne, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions program management, last mile delivery and process improvement among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Program Manager needed to lead last-mile delivery network improvements and deploy technological solutions in Australia.

program-managementlast-mile-deliveryprocess-improvementkpi-analysis

Join us in transforming Australia's last-mile delivery network and revolutionizing on-road operations! Are you passionate about leveraging technology to enhance delivery quality, speed, and cost while creating exceptional experiences for both delivery associates and customers? This role offers you the opportunity to drive large-scale improvements across Amazon's AU AMZL network as part of the AU OTR ACES (Amazon Customer Excellence System) team.

As a Program Manager for the AU OTR ACES team, you'll lead cross-functional initiatives that deploy technological solutions and establish new standards for delivery excellence. From analysing delivery process KPIs to implementing improvement mechanisms across the network, you'll work at the intersection of technology, operations, and customer experience to shape the future of last-mile delivery in Australia.

Key job responsibilities
- Manage complex, cross-functional programs across the AU AMZL network to deliver technological solutions that enhance delivery quality, productivity, and customer experience
- Drive delivery network performance improvements by analyzing KPIs, identifying trends, and creating continuous improvement mechanisms across delivery stations
- Lead program life-cycles that establish standards for new tools and processes deployed throughout the AU operations network
- Partner with stakeholders across regions, including North America and Europe, to share best practices and adapt global solutions for Australian deployment
- Conduct cost simulations, pilot programs, and validation studies to support stakeholder negotiations and secure approval for process improvements and technology deployments

A day in the life
Your role involves building strong relationships and communication across regions to implement improvement initiatives and deploy new tools. You'll collaborate with Operations teams and leaders for process improvements, conduct cost simulations using available data to negotiate with stakeholders, and make plans for pilots that validate the effectiveness of process improvements or tool deployments.

About the team
This is an exciting and unique opportunity to join the OTR team, as part of the wider AU Operations Excellence organization. This is a highly autonomous area in which an individual with a passion for on-road operations can thrive.

Our team is committed to expanding and optimizing the AMZL network across Australia by continuously improving the quality, speed, and cost of our on-road delivery process. We work at the forefront of technological innovation in last-mile logistics, creating solutions that benefit both our delivery associates and end customers.

Basic qualifications

- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 4+ years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 4+ years of industry work experience

Preferred qualifications

- PMP certificate
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Master's degree
- 4+ years of program management, logistics, operations, supply chain, transportation, or related field experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, OTR ACES at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, OTR ACES is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, VIC, Melbourne.
The job was posted on June 24, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementLast Mile DeliveryProcess ImprovementKpi Analysis

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where last mile delivery was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where kpi analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Last Mile Delivery, Process Improvement, and Kpi Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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