StripeProgram Manager, Professional Services
Stripe is hiring a Program Manager, Professional Services in Dublin, Ireland. Level rates it ; you can apply on Stripe.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions product management, portfolio management and professional services among its tools and skills.
- Level classes it as a mid-level role.
- Stripe has 718 other open roles on Level.
AI in this role
Own and manage the end-to-end portfolio of professional services offerings, driving strategy, governance, and analytics at Stripe.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.
About the Role
We are looking for a Product Manager (Professional Services) to own the portfolio of offerings end-to-end. The role sits at the intersection of services strategy, commercial design, and delivery operations. You will be the person who determines whether our offerings are well-designed, effectively sold, and profitably delivered and you will take action to refine the portfolio as needed.
This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, its pricing, its methodology, and its performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering in our portfolio is fit for purpose and continuously improving.
What You'll Do
Own the offering portfolio for Professional Services
- Maintain and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering. Our portfolio includes offerings designed for all user segments from start-ups to enterprises
- Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes
- Ensure the portfolio stays current as Stripe launches new products
- Design and implement a governance framework for the portfolio of offerings
Drive offering performance analytics
- Define and track the offering KPIs: attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
- Run regular performance reviews and present findings to ProServ leadership with clear recommendations
Refine and Improve Offering Design
- Analyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements
- Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
- Serve as the structured feedback loop between Delivery (what is hard to deliver), Sales (what is hard to sell), and Finance (what is margin-accretive), synthesising those inputs into offering design decisions
Who You Are
Required
- 7+ years of Professional Services or consulting delivery experience
- Demonstrable experience shaping or owning a service offering
- Commercial literacy
- Strong analytical skills
- Excellent written communication
- Product Management training or experience
- The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
Preferred
- Familiarity with Certinia and/or Salesforce
- Exposure to partner and SI ecosystem dynamics
How we rate this
Program Manager, Professional Services at Stripe rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where portfolio management was part of your work. What did you do?
- Tell me about a project where professional services was part of your work. What did you do?
- Tell me about a project where strategy was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Product Management, Portfolio Management, Professional Services, and Strategy. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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