Program Manager, ReLo, L5, Supply Chain AU

Amazon is hiring a Program Manager, ReLo, L5, Supply Chain AU in Melbourne, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions reverse logistics, supply chain and capacity planning among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Optimize end-to-end reverse logistics processes, returns processing, and capacity planning across fulfillment network.

reverse-logisticssupply-chaincapacity-planningprocess-improvementdata-analysis

Reverse Logistics Program Manager

We are seeking an experienced Reverse Logistics Program Manager to join our Supply Chain team. This role will be responsible for optimizing the end-to-end reverse logistics process, ensuring efficient handling of customer returns, vendor returns, and removal volumes while maintaining operational excellence across our fulfillment network.

Key job responsibilities
• Design and implement reverse logistics programs that optimize end-to-end returns processing, including customer returns, vendor returns, and removals, while establishing and monitoring key performance indicators (KPIs) to drive continuous improvement in processing time, costs, and customer experience.

• Develop capacity planning models and forecasting tools to predict return volumes, inform labor planning requirements, and maintain optimal backlog levels through proactive demand management and workforce planning strategies.

• Partner with Fulfillment Center operations, Returns teams, Stores stakeholders, and Workforce Management to streamline returns intake, processing workflows, and inventory disposition strategies while ensuring adequate staffing levels and storage capacity for unsellable inventory.

• Analyze returns data to identify trends, bottlenecks, and root causes, then implement automation, technology solutions, and process improvements that increase processing speed, accuracy, and operational efficiency across the fulfillment network.

• Create executive-level reports and dashboards that communicate program performance, forecast accuracy, labor productivity metrics, and cost savings while providing insights and recommendations to leadership on strategic decisions.

A day in the life
As a Program Manager in Reverse Logistics, you will start your day reviewing backlog metrics and labor utilization rates across multiple fulfillment centers. You might spend your morning analyzing return volume trends and adjusting capacity forecasts, then meet with FC operations teams to discuss process improvements for returns intake. In the afternoon, you could be collaborating with Workforce Management to align staffing schedules with forecasted demand, or presenting program performance updates to senior leadership. You will regularly engage with cross-functional partners including Finance, Transportation, and Sustainability teams to optimize disposal programs and reduce costs. Throughout the day, you will balance strategic planning activities with tactical problem-solving, whether that's developing contingency plans for peak periods or implementing new standard operating procedures (SOPs) to improve processing efficiency. This role offers the opportunity to drive meaningful impact on customer experience while contributing to Amazon's sustainability initiatives through efficient inventory disposition strategies.

About the team
The Reverse Logistics team plays a critical role in Amazon's supply chain by ensuring efficient handling of returned products and unsellable inventory. Our team works at the intersection of customer experience, operational efficiency, and sustainability, developing innovative solutions that reduce waste and optimize costs. We collaborate closely with Fulfillment Centers, Returns operations, Stores teams, and various corporate functions to continuously improve our processes. Our culture values data-driven decision making, creative problem solving, and collaborative partnerships. We are committed to building an inclusive environment where diverse perspectives drive innovation and operational excellence. Team members have opportunities to work on high-visibility projects, implement automation solutions, and influence strategic decisions that impact millions of customers and thousands of associates across our fulfillment network.

Basic qualifications

- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, ReLo, L5, Supply Chain AU at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, ReLo, L5, Supply Chain AU is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, VIC, Melbourne.
The job was posted on April 21, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Reverse LogisticsSupply ChainCapacity PlanningProcess ImprovementData Analysis

Questions you could be asked

Tell me about a project where reverse logistics was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where capacity planning was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Reverse Logistics, Supply Chain, Capacity Planning, Process Improvement, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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